Zoncresha Hunter
Nashville,TN
Summary
I have always been known to be a Proven leader in customer service, adept at handling high-volume environments as demonstrated at The Cheesecake Factory. Excels in resolving customer issues, enhancing satisfaction, and driving repeat business. Skilled in POS operations and call centers , consistently exceeding performance metrics. Cultivates team collaboration and maintaining exceptional service standards, leveraging strong work ethic and guest engagement expertise. Professional hospitality is what ia am not just good at , but Fantastic at. It is a skill that I would love to up keep While Cultivating my career even Further.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory Restaurant
10.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Call Center Representative
Cloud 5 Solutions
01.2019 - 08.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Educated customers about billing, payment processing and support policies and procedures.
CSM/Manager
Walmart
03.2017 - 11.2020
- Established performance metrics to assess team efficiency and service quality.
- Developed cohesive unit for enhanced collaboration and service delivery.
- Identified root causes of service disruptions by analyzing customer complaints.
- Built strong relationships with key clients to drive repeat business and referrals.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Oversaw creation of knowledge base to assist customers with self-service options.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Whites Creek High School
Nashville, TN05-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Sales expertise
- Suggestive selling
- Point of sale operation
- Resolving issues
- Call center customer service
- Call center operations
- Customer communications
- Call control
- Communicating with clients
- Answering questions
Languages
English
Full Professional
Timeline
Server
The Cheesecake Factory Restaurant
10.2022 - 07.2024
Call Center Representative
Cloud 5 Solutions
01.2019 - 08.2022
CSM/Manager
Walmart
03.2017 - 11.2020
High School Diploma -
Whites Creek High School
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