Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Guayamabe

Allentown,PA

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at The Cheesecake Factory. Proven ability to resolve conflicts and enhance customer loyalty while managing cash transactions accurately. A reliable team player with strong problem-solving abilities, dedicated to achieving goals and maintaining a flexible schedule.

Overview

2
2
years of professional experience

Work History

Sales Associate

The Cheesecake Factory Restaurant
03.2025 - 06.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

Tailwind Concession, LLC.
08.2024 - 05.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

FedEx Warehouse Associate

FedEx
02.2023 - 05.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

William Allen High School
Allentown

Associate of Science - Health Science

Lehigh Carbon Community College
Schnecksville, PA

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Cash handling
  • Flexible schedule

Timeline

Sales Associate

The Cheesecake Factory Restaurant
03.2025 - 06.2025

Customer Service Representative

Tailwind Concession, LLC.
08.2024 - 05.2025

FedEx Warehouse Associate

FedEx
02.2023 - 05.2024

William Allen High School

Associate of Science - Health Science

Lehigh Carbon Community College

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