Zong Lee
Emplify
La Crosse
11
years of professional experience
Detail-oriented Hospital Registration professional with expertise in healthcare operations and insurance processes. Focused on patient registration and insurance verification while ensuring compliance with healthcare standards. Collaborates effectively with cross-functional teams, enhances workflow efficiency, and supports continuous improvement in patient experience.
Work History
Hospital Registration and Admission
10 Years 7 Months- Managed hybrid role in hospital registration, overseeing front desk and admission tasks to ensure seamless patient flow. I register patients and work closely with patients to help update their addresses, contact information, and insurance to ensure everything is accurate and up to date. I have multiple insurance portals at hand to verify insurance eligibility and answer any questions patients may have about their coverage. I utilize my resources to make sure all coverage is set up correctly to maintain efficient billing with without errors. This ensures prompt reimbursement and lessens the patient financial burden. Collaborated with nurses, doctors, and staff to streamline operations and enhance patient experience. Trained new hires, fostering their confidence and competence in hospital registration processes.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma
Skills
Hospital Admission / Emergency Room Registration
Setting up and verification of insurance following guidelines.
Insurance verification
Patient interaction
Problem solving
Detail-oriented
Teamwork and collaboration
Friendly
positive attitude
Timeline
Hospital Registration and Admission
Emplify
01.2016 - CurrentRead More
Central High School
High School Diploma
Read More