Zophia Saban Hardwick
INDIO,CA
Summary
Highly communicative and outgoing professional with a strong ability to collaborate with team members to provide exceptional customer service. Extensive knowledge of over 100 in-store products, coupled with a strong sense of punctuality and reliability. Committed to continuous improvement by actively seeking feedback and engaging in conversations to enhance performance. Skilled problem solver dedicated to refining customer service strategies for optimal results.
Overview
3
3
years of professional experience
Work History
Sales Associate
Soma, Palm Desert
05.2023 - 05.2025
- Handled cash register operations and customer transactions to process payments (returns, exchanges, gift card sales, and opening/closing registers).
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Collaborated with store management visuals and marketing that boosted overall sales.
- Organized store merchandise racks and displays to maintain visually appealing environments.
- Greeted customers and offered assistance with stores merchandise.
- Informed customers of promotions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
Server/Barista
D’Coffee Bouteaque, Palm desert
12.2022 - 05.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Used cash registers and credit card machines to cash out customers.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Adhered to strict food hygiene regulations, minimizing the risk of contamination or illness among customers.
Server
Xanterra Travel Collection, Zion National Park, Utah
09.2022 - 11.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Housekeeper
Xanterra Travel Collection, Zion National Park, Utah
08.2022 - 09.2022
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Adhered to professional house cleaning checklist.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
Education
Associate of Arts - Communications
College of The Desert
Palm Desert, CA05-2025
Skills
- Strong problem-solving abilities
- Flexibility in diverse environments
- Excellent customer service
- Teamwork and collaboration
- POS system operation
- Effective communication skills
- Punctual and trustworthy
- Achievement-focused
- Accurate cash processing
- Strong interpersonal skills
Accomplishments
From just a Sales Associate, I was promoted to Sales Lead in a short amount of time. Not only was I entrusted as one of the managers on my team, but I was offered the opportunity to become a true leader, ensuring everyone was taken care of, whether it was a customer or another employee.
Timeline
Sales Associate
Soma, Palm Desert
05.2023 - 05.2025
Server/Barista
D’Coffee Bouteaque, Palm desert
12.2022 - 05.2023
Server
Xanterra Travel Collection, Zion National Park, Utah
09.2022 - 11.2022
Housekeeper
Xanterra Travel Collection, Zion National Park, Utah
08.2022 - 09.2022
Associate of Arts - Communications
College of The Desert
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