Zoraida Brizuela
Houston,TX
Summary
Dynamic leader with proven expertise in performance management and customer service honed at Jabastians Mexican Cuisine. Excelled in strategic planning and team leadership, significantly enhancing staff efficiency and guest satisfaction. Skilled in inventory management and shift scheduling, adept at driving operational excellence and fostering positive relationships with both team members and customers.
Overview
11
11
years of professional experience
Work History
Cleaner
Lili"s cleaning
Houston, TX
01.2024 - 11.2024
- Cleaned building floors by sweeping, mopping or vacuuming.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Collected trash from floors within hallways, bathrooms and work areas.
- Washed windows both inside and outside of the facility.
- Kept business entrances clean, tidy and professional in appearance.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Polished furniture to remove dust and dirt buildup.
Manager
Jabastians mexican cuisine
Houston, TX
01.2014 - 08.2018
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted staff by serving food and beverages or bussing tables.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted with kitchen preparation during peak times as needed.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
High School Diploma -
Instituto Bernardo Galindo Y Galindo
Honduras11-2006
Skills
- Performance management
- Performance evaluations
- Work prioritization
- Strategic planning
- Decision-making
- Inventory management
- Shift scheduling
- Customer service
- Team leadership
- Verbal and written communication
- Schedule preparation
Languages
Spanish
Professional
English
Limited
Timeline
Cleaner
Lili"s cleaning
01.2024 - 11.2024
Manager
Jabastians mexican cuisine
01.2014 - 08.2018
High School Diploma -
Instituto Bernardo Galindo Y Galindo
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