Zoraida Kareivis-Kovacs
NJ
Summary
A successful operation and administration leader with 30 years experience who provides vision, strategy and growth opportunities for any industry. Superior reasoning skills and excellent judgement who can effectively guide resources through processes and day to day tasks. An enabler and motivator who achieves actionable results with a unique ability to take charge of situation and address and overcome resistance and issues. Possessing a strong ability to learn and absorb quickly, create scenarios that drive revenue growth and recognition. Operate with a professional demeanor and deliver superior customer service excellence in complex, high stress situations. Fluent in Spanish.
Overview
28
28
years of professional experience
Work History
Administrator/Office Manager
Charter Home Health And Staffing
09.2021 - 12.2023
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Completed weekly payroll for 197 employees. Negotiated and executed service contracts with clients and family. Generated annual revenue of $975,000.
- Improved office operations with client correspondence, referrals, record tracking and data entry.
- Established 5 star Google review customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Human Resources duties, on boarding Caregivers, professional licensing verification, Criminal background checks, DMV abstracts, COVID, HIPPA and OSHA compliance, etc.
Director of Facility & Surgical Coordinator
SurgAide 1 & 2 LLC
03.2012 - 04.2022
- In charge of operations and administration of medical office and all surgical booking (24 x 7 full year coordination) to all major hospital and surgical centers
- Ran day-to-day operations and managed staff of 40
- Led malpractice remediation and inquiries, certified credentialing, conducted physician review, addressed medical benefits, handled billing with all major insurance companies, and administered payroll and compensation of all staff and doctors
- Conducted audits, maintained “real time” calendar network, Navinet, Office Ally and oversaw data and claims entry and performed all Profit & Loses management
Business Associate, Administration, Registrar
The Valley Hospital
07.2007 - 02.2012
- Performed patient admittance and registered inpatients, outpatients, preadmission and newborns.
- Conducted insurance verifications with Emdeon and Meditech software
- Verified patient information, updated patient files, and created, organized and managed patient charts.
- Entered physician's and laboratory pre and post op orders; resolved problems and issues with insurance plans; handled all hospital charges and billing, birth certificate filings, etc.
Office Administrator/Bookkeeper
Lembo Drugs Pharmacy
01.2003 - 07.2007
- Created and updated statistical reports for cash receipts and expenditures; Managed accounts payable and receivable functions; performed bank reconciliation and operating expense reporting
- Generated quotes for goods, managed procurement of supplies and conducted inventory audits and replacement
- Performed verification and validation of business transactions recorded on sales slips, invoices, receipts, and check stubs.
Office Manager/Paralegal
Wayne A. Keller Esg
02.1996 - 01.2003
- Handled and organized attorney's case load and performed divorce delegation, bankruptcies filings, workers compensation claims, and personal and auto suits
- Maintained order of deadlines to ensure cases were resolved or extensions filed before statues where exceeded
- Performed all bookkeeping, escrow account management, and payroll processing and disbursements
Education
Phlebotomy Certificate Training Program - undefined
EKG Technician Program - undefined
Electronic Health Records Certification - undefined
Customer Service Certificate Program - undefined
Associate of Science - Business Administration/Management/Accounting
Passaic County Community College
Wanaque, NJ12.2024
Skills
- Administration and Operations
- Customer Relationship Management
- Payroll and Accounts Payable Receivable
- Effective Written and Verbal Communication
- Time Management
- Leadership and Change Management
- Staff Training
- Hiring and Terminations
Timeline
Administrator/Office Manager
Charter Home Health And Staffing
09.2021 - 12.2023
Director of Facility & Surgical Coordinator
SurgAide 1 & 2 LLC
03.2012 - 04.2022
Business Associate, Administration, Registrar
The Valley Hospital
07.2007 - 02.2012
Office Administrator/Bookkeeper
Lembo Drugs Pharmacy
01.2003 - 07.2007
Office Manager/Paralegal
Wayne A. Keller Esg
02.1996 - 01.2003
Phlebotomy Certificate Training Program - undefined
EKG Technician Program - undefined
Electronic Health Records Certification - undefined
Customer Service Certificate Program - undefined
Associate of Science - Business Administration/Management/Accounting
Passaic County Community College
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