Zoraida Genoveva Tatis Pena
Richfield,MN
Summary
Dynamic and versatile professional with experience in customer service, administrative support, and education. Multitasking and fluently bilingual in Spanish and English. Great and dynamic with children, loving plastic arts and activities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Ctown
10.2019 - 11.2024
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions, personal and by phone.
- Work with sales manager, for making the orders for all products we sales in customer service area.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Administrative Assistant
Moparinsa
03.2014 - 09.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Control and collection of loans.
English Teacher
National English Teacher
06.2011 - 02.2012
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics.
Education
Bachelor of Business Administration -
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic07-2012
English As A Second Language (ESL) -
National English Institute
Bonao, Dominican Republic07-2011
Skills
- Teamwork
- Multitask
- Great Customer Service
- Fluency in Spanish
- Communication
- Activity Organizer
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
Ctown
10.2019 - 11.2024
Administrative Assistant
Moparinsa
03.2014 - 09.2024
English Teacher
National English Teacher
06.2011 - 02.2012
Bachelor of Business Administration -
Universidad Autonoma De Santo Domingo
English As A Second Language (ESL) -
National English Institute
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