Zoraya Thomas
Fayetteville,NC
Summary
Reliable Manager demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2
2
years of professional experience
Work History
Manager
Taco Bell
Fayetteville, NC
04.2024 - Current
- Managed Taco Bell shift crew across front counter, drive-thru, and kitchen stations.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new crew on Taco Bell service steps, register use, and food prep.
- Supervised Taco Bell food safety, cleanliness, and sanitation routines throughout shifts.
- Coordinated opening and closing tasks for Taco Bell restaurant operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer concerns using Taco Bell service standards and calm communication.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Burlington City High School
Burlington, NJSkills
- Restaurant operations
- Food safety
- POS systems
- Shift scheduling
- Cash handling
- Staff training
- Performance coaching
- Team leadership
- Team supervision
- Customer service
Timeline
Manager
Taco Bell
04.2024 - Current
Burlington City High School