Zoraymarie Melendez
East Boston,MA
Summary
Dedicated and professional individual with a knack for thriving in collaborative environments and working independently. Possesses a natural inclination to adapt and a quick learning curve, enabling seamless integration into new roles and industries. Known for dependability, reliability, and preparedness to seize upcoming opportunities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Practice Secretary
East Boston Neighborhood Health Center
09.2022 - 11.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
RECEPTIONIST
House of Colour salon
03.2019 - 02.2020
- Accepted incoming mail and packages and routed to appropriate staff
- Answered customer calls, providing responses to queries, appointment scheduling, service advice, and complaint referrals
- Sold personal care products to customers, offering consumable and durable skin care goods, hair care products, and more
- Greeted incoming guests, directing walk-ins to appropriate personnel based on services required by each visitor
- Handled customer check-out procedures, collecting payment and monitoring customer satisfaction metrics for performance analysis purposes
- Created and updated client charts to record services provided, client preferences, known allergies, and other pertinent data
RECEPTIONIST
CheMaksou Salon
05.2016 - 03.2019
- Created and updated client charts to record services provided, client preferences, known allergies, and other pertinent data
- Registered incoming appointment holders, providing intake services prior to requested services
- Sold personal care products to customers, offering consumable and durable skin care goods, hair care products, and more
- Handled customer check-out procedures, collecting payment and monitoring customer satisfaction metrics for performance analysis purposes
- Greeted incoming guests, directing walk-ins to appropriate personnel based on services required by each visitor
SALES ASSOCIATE
Converse
08.2015 - 12.2015
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Unboxed and restocked merchandise into attractive displays
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Welcomed guests and offered quick assistance to handle diverse needs
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
Education
HIGH SCHOOL DIPLOMA -
Boston Community Leadership Academy
Hyde Park, MA08.2015
Skills
- Written and oral communication skills
- Organization
- Reliable and punctual
- Multitasking ability
- Excellent customer service
Certification
Cosmetology
Languages
Spanish
Native or Bilingual
Timeline
Practice Secretary
East Boston Neighborhood Health Center
09.2022 - 11.2022
RECEPTIONIST
House of Colour salon
03.2019 - 02.2020
RECEPTIONIST
CheMaksou Salon
05.2016 - 03.2019
SALES ASSOCIATE
Converse
08.2015 - 12.2015
Cosmetology
HIGH SCHOOL DIPLOMA -
Boston Community Leadership Academy
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