Zoron Clauzel
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapting at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SPO Unarmed
Allied Univeral
Washington
09.2023 - Current
- Ensured safety protocols
- Collaborated with team members to maintain a secure environment
- Resolved potential security threats effectively
- Conduct both foot and mobile security patrols of all property, both interior and exterior
- Served as acting Supervisor in case other Supervisor(s) was not on site.
- Ensured safety protocols
- Collaborated with team members to maintain a secure environment
- Resolved potential security threats effectively
- Conduct both foot and mobile security patrols of all properties, both interior and exterior
- Served as acting lead Supervisor incase other Supervisor(s) was not on site.
- Class A building experience
- Supervise and coordinate daily operations of a team of security officers across multiple posts
- Enforce security protocols to protect personnel, assets, and facilities
- Conduct routine patrols and inspections to identify and mitigate risks
- Lead emergency response efforts, including evacuations and incident containment
- Train and mentor new officers, improving team performance and readiness
- Prepare detailed incident reports and maintain accurate security logs
- Collaborate with law enforcement and emergency services when necessary
Customer Service Representative
FEMA
Hyattsville
12.2022 - 06.2023
- Resolved 90% of issues in first contact
- Innovatively addressed complex problems
- Utilized standard technology to complete work task
- Verified Customers information
Concierge
NFC Amenity Management
Washington
10.2021 - 01.2023
- Managed front desk operations
- Provided exceptional customer service
- Resolved resident issues promptly
- Maintained detailed records of guest visits
- Observed CCTV Cameras
Education
HighSchool Diploma -
Suitland High School
District Heights, MDSkills
- Emergency response
- Customer relationship management
- Team leadership
- Training & Development
- Security protocols
Certification
- DC Security Officer License, SPO40006481
- Training & Protective Services 40 Hours of Basic Training, Firearms Maintenance, Safety & Handling
Timeline
SPO Unarmed
Allied Univeral
09.2023 - Current
Customer Service Representative
FEMA
12.2022 - 06.2023
Concierge
NFC Amenity Management
10.2021 - 01.2023
HighSchool Diploma -
Suitland High School