Zorria Johnson
Rocky Mount,NC
Summary
Motivated professional with experience in customer service, sales, data entry, and administrative tasks. Goal-oriented individual versed in greeting high-volume of customers and helping with individual needs. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Sales Associate
TJ Maxx, TJX Companies
Rocky Mount, NC
02.2022 - Current
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Freelance Transcriptionist
Rev.com
11.2018 - 04.2020
- Independently contracted to transcribe audio and video files, maintaining accuracy, recognizing terminology and discrepancies, and proper formatting to deliver to clients by established deadlines.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
Production Worker
Merck Pharmaceutical Company
Wilson, NC
04.2015 - 06.2015
- Assisted team members in labeling and packaging asthma inhalers
- Examined inhalers to ensure they were of good quality.
- Resolved issues quickly to maintain productivity goals.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Bachelor of Science - Information Technology
North Carolina Wesleyan College
Rocky Mount, NC12.2018
Master of Science - Mental Health and Wellness
Grand Canyon University
Phoenix, AZ12.2021
Skills
- Proficient in Microsoft Office - Access, Excel, Word, PowerPoint, Outlook
- Strong analytical and problem-solving
- Great time management
- Great organizational skills
- Strong attention to detail
- Great multitasking skills
- Great written and verbal communication
- Quick learner
- Able to work under pressure
- Money Handling
- Cash Register Operation
- Meeting Deadlines
- Teamwork and Collaboration
Timeline
Sales Associate
TJ Maxx, TJX Companies
02.2022 - Current
Freelance Transcriptionist
Rev.com
11.2018 - 04.2020
Production Worker
Merck Pharmaceutical Company
04.2015 - 06.2015
Bachelor of Science - Information Technology
North Carolina Wesleyan College
Master of Science - Mental Health and Wellness
Grand Canyon University
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