Zoryana Baranovska

• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.

• Completed over 5 000 hours of international commercial flights.
• De-escalate conflicts of noncompliance without involving lead flight attendant.
• Maintain company standards and regulations for attendance, personal grooming and appearance while in uniform.
• Oversee the maintenance of comfort, safety and security of all passengers by utilizing a client-centered work ethic.

• Streamlined booking processes, resulting in improved customer experiences and increased sales conversions.
• Developed strategic partnerships with local businesses to promote mutually beneficial tourism initiatives.
• Delivered exceptional guest experiences through comprehensive training of frontline staff members on service excellence standards.
• Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.