Summary
Overview
Work History
Education
Skills
Timeline
Babysitter

Zoya Brand

435 Reitter Street West ,CT

Summary

Dynamic and dedicated professional with a strong work ethic and leadership skills, honed through roles at Blake's School Uniform and Light On The Hill Summer Program. Proven ability to enhance customer satisfaction and ensure safety while fostering positive relationships. Skilled in activity planning and problem-solving, creating engaging environments for children and customers alike.

Overview

9
9
years of professional experience

Work History

Babysitter

Self Employed
08.2018 - Current
  • Played games, worked on puzzles, helped out with homework any any other assignments.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Sales Associate

Blakes School Uniform
05.2019 - 07.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Desk Attendant

Southern Connecticut State University
11.2022 - 11.2023
  • Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
  • Maintained cleanliness of entranceway, and lobby.
  • Maintained accurate records of guest check-ins and checkouts.
  • Answered phones and assisted callers with inquiries.

Sales Associate

Marshalls
09.2021 - 11.2022
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.

Camp Counselor

Light On The Hill Summer Program
06.2016 - 08.2018
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
  • Led groups of children safely through variety of camp activities.
  • Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.

Education

Bachelor of Arts - Psychology

Southern Connecticut State University
New Haven, CT
05-2025

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Activity planning
  • Positive reinforcement
  • Leadership

Timeline

Desk Attendant

Southern Connecticut State University
11.2022 - 11.2023

Sales Associate

Marshalls
09.2021 - 11.2022

Sales Associate

Blakes School Uniform
05.2019 - 07.2025

Babysitter

Self Employed
08.2018 - Current

Camp Counselor

Light On The Hill Summer Program
06.2016 - 08.2018

Bachelor of Arts - Psychology

Southern Connecticut State University

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