Results-driven QA Software Engineer with expertise in leading cross-functional teams and implementing AI-assisted QA workflows. Proven ability to enhance testing efficiency and product quality across diverse platforms.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior QA Software Engineer/Project Leader
Workday
Pleasanton, California
01.2016 - Current
Led end-to-end functional, mobile, and cross-platform testing across multiple product releases, ensuring stable performance and a consistent user experience across devices and environments.
Collaborated with the AI engineering team to prototype AI-driven improvements for QA workflows, generating innovative solutions to enhance testing efficiency and daily operations.
Presented AI experimentation findings and workflow improvements to cross-functional teams, demonstrating practical applications of AI in QA planning, test case creation, and documentation.
Participated in UX/UI design reviews and strategy discussions, providing feedback on quality, usability, and testability to improve feature design and overall product experience.
Managed bug triage and defect prioritization to quickly identify, track, and resolve high-severity issues prior to release.
Ensured automation coverage for new features and validated comprehensive regression testing to maintain release stability.
Performed testing across multiple mobile devices, operating systems, and platforms to ensure compatibility and reliable functionality.
Designed and implemented structured test case tracking system to organize test scenarios, use cases, and QA progress, enhancing team visibility and collaboration.
Proactively gathered product feedback during testing cycles, helping engineering and product teams refine features and enhance overall product quality.
QC/Test Manager
AT&T
San Francisco, California
06.2014 - 01.2016
Led QA efforts for Big Data platforms, supporting predictive analytics for Ad-Works products across multiple projects (CIP, Out-of-Home Campaigns, Visual Analyses) in an Agile environment.
Defined and implemented QA processes including acceptance, regression, and new feature testing to ensure high-quality, timely delivery.
Managed iteration deliveries, resolved blocking issues, facilitated cross-team communication, and tracked risks to ensure stable releases.
Validated backend data and functionality using internal tools, ensuring analytics outputs were accurate and reliable.
Authored and reviewed QA documentation and demo scripts, provided feedback to Product Owners, and maintained Rally dashboards to track progress.
QA Lead /Assistant Project Coordinator
Macys.com
07.2012 - 06.2014
Led QA team and managed testing for macys.com and bloomingdales.com across multiple platforms (BCOM, MCOM) in a dynamic Agile environment.
Supervised offshore QA teams and validated Jira issues, ensuring timely defect resolution with development teams to maintain project timelines.
Coordinated testing for multiple products (Checkout, BOPS, Mobile, Registry), designing test stories and cases to enhance defect detection and quality assurance.
Implemented process improvements for offshore task management, reporting, and cross-team communication to accelerate issue resolution.
Maintained project plans and SQA strategies, providing status reports and updates on testing approach to stakeholders.
Performed hands-on testing for multiple concurrent projects, prioritizing tasks and ensuring high-quality, on-time delivery.
Sr. QA Analyst
Telespree Inc
08.2007 - 07.2012
Performed functional, regression, and integration testing across diverse mobile platforms (Samsung, LG, Android, HP, Sony, Dell, HTC) for multiple products including VMU, White-Label Handsets, SIWA SDK, and vMSM5105.
Contributed to AGILE product design reviews, developed test plans, and executed end-to-end, usability, and built-in application testing for Telespree partners and clients, ensuring alignment with product goals.
Executed SQL queries for data validation, inventory analysis, and event reporting, enhancing QA processes and providing actionable product insights.
Monitored logs, managed defects in internal tracking systems, and maintained test environments, facilitating high-quality releases and minimizing post-deployment issues.
Collaborated closely with developers and product managers to align testing with product requirements and deliver stable deployments.
Retail/E-Commerce Sales Analyst
Saks Incorporated
04.2004 - 04.2007
Skills
SDLC and QA expertise
Agile project management
AI-assisted QA
Skilled in software, web, mobile, and e-commerce testing, including analytics platforms, reporting tools, and enterprise applications