ZÖE PATTON GISH
Baltimore,MD
Summary
Diligent Client Service Specialist known for being well-organized and detail-oriented. Exceptional mentoring and training skills. Extensive communication experience and a desire to work in an environment where empathy and conflict resolution are the best practices toward open and positive communication.
Overview
15
15
years of professional experience
Work History
Contact Tracer
NORC
Baltimore, MD
12.2020 - Current
- Contact clients by phone to ascertain compliance with required or recommended actions on behalf of Maryland Department of Health
- Shifts with 2-3 hours could perform two up to 10 interviews depending on number of contacts
- Worked 5-6 hour shifts seven days per week when cases were surging just under 920K
- Demonstrated respect, friendliness, and willingness to help wherever needed.
General Merchandise Manager
Barnes & Noble College
Gettysburg, PA
08.2019 - 08.2020
- Oversaw staff scheduling to optimize store productivity
- Manage third-party vendor relationships and inventory controls, including online orders to in-store fulfillment and supply flow
- Proved successful working within tight deadlines and fast-paced atmosphere
- Optimized payroll hours, reducing costs by 30% without compromising customer experience
- Drove sales increase in imprinted merchandise area by 15 percent.
Premium Accounting Representative
Capital Insurance Group
Monterey, CA
01.2015 - 08.2015
- Assessed data and information to verify entry, calculation, and billing code accuracy
- Conducted research on returned client statements and escalated to appropriate team for resolution
- Reconciled 200+ deposits daily.
Assistant Store Manager
Barnes & Noble College
Marina, CA
08.2013 - 01.2015
- Supervised and evaluated over 12 member staff, enabling them to improve skills, achieve daily objectives, and attain advancement
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Rotated merchandise and displays to feature new products and promotions, exceeding 20 percent increase in sales.
Service Center Specialist
Aon Risk Services
Owings Mills, MD
08.1999 - 04.2010
- For Florida and Latin America regions, collaborated with carriers to resolve complex billing & collection issues, commission, payment terms errors & remittance
- Appointed to departmental restructure team and assisted in billing system overhaul & integration
- Served on cross-functional team to resolve unapplied payments, reducing overall unaccounted funds from over $1mm to under $250k
- Reviewed and analyzed team communication metrics, keeping team response between 90%-100% during random reviews.
Education
Computer And Information Sciences
Pasadena City College
01.2015 - 01.2008
Skills
Active Listener
Ceaseless Learner
Compassionate
Detail Oriented
Skilled Communicator
Supervisory Experience
Training and Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Being deeply loved by someone gives you strength, while loving someone deeply gives you courage."
Lao Tzu
Timeline
Contact Tracer
NORC
12.2020 - Current
General Merchandise Manager
Barnes & Noble College
08.2019 - 08.2020
Premium Accounting Representative
Capital Insurance Group
01.2015 - 08.2015
Computer And Information Sciences
Pasadena City College
01.2015 - 01.2008
Assistant Store Manager
Barnes & Noble College
08.2013 - 01.2015
Service Center Specialist
Aon Risk Services
08.1999 - 04.2010