Zu Zu
GLENDALE,AZ
Summary
Enthusiastic Customer Service Cashier experienced in developing effective service delivery methods and prioritizing tasks to meet consumer needs. Achieved customer loyalty through strong public relations and communication skills. Hardworking Warehouse Professional with reliable, safety-conscious mindset, experienced in operating pallet movers, forklifts, and swing-reach trucks while ensuring efficiency in shipping, receiving, and inventory processes.
Overview
1
1
Language
5
5
years of professional experience
Work History
Customer Service Cashier
Jack in the Box
Phoenix, AZ
07.2025 - 01.2026
- Handled cash, card, and mobile payments following Jack in the Box cashier procedures.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Processed customer orders at register and drive-thru using Jack in the Box POS system.
- Confirmed order accuracy before sending meals to kitchen and drive-thru pickup.
- Packed food orders and prepared beverages for dine-in, takeout, and drive-thru guests.
- Greeted customers and provided friendly customer service.
- Greeted guests and answered menu questions with friendly Jack in the Box service.
- Addressed customer questions regarding menu items to provide clarity. and concerns regarding products and services.
- Resolved customer complaints in a professional manner.
- Refilled condiments, cups, and supplies across front counter and service areas.
- Cleaned counters, payment stations, and dining areas to support Jack in the Box standards.
- Coordinated with kitchen staff to resolve order issues and maintain service flow.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Verified that all coupons were valid prior to processing them into the system.
- Complied with all health and safety regulations while performing job duties.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
Package Scanner
Amazon
Phoenix, AZ
04.2023 - 05.2024
- Scanned packages in Amazon fulfillment center using handheld barcode scanners
- Scanned packages with RF equipment and verified shipment labels
- Inspected packages for damage before movement through sortation area
- Inspected incoming and outgoing shipments to detect damaged, missing, or incorrect items.
- Communicated with teammates to resolve scan errors and package mismatches
- Followed Amazon safety procedures and warehouse handling standards
- Prepared product shipments by packing boxes in accordance with company standards.
Package Handler
Marshalls Distribution Center
Phoenix, Arizona
03.2021 - 02.2023
- Scanned packages with RF equipment and verified shipment labels for accuracy.
- Loaded outbound trailers and arranged packages for safe transport.
- Checked all outgoing shipments to ensure accuracy of contents.
- Inspected packages for damage and reported concerns to supervisors.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Unloaded inbound freight at Marshalls Distribution Center and sorted cartons by destination.
- Stacked, wrapped, and staged cartons for shipping and storage areas.
- Stacked boxes onto pallets in an efficient manner.
- Assisted team members with sorting, loading, and package flow at Marshalls Distribution Center.
- Assisted in loading delivery trucks with prepared packages.
- Followed safety procedures and maintained clean work areas throughout shifts.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
Education
Herbert Hoover High School
San Diego, CASkills
- POS operation
- Payment processing
- Cash handling
- Order accuracy
- Drive-thru service
- Customer service
- Problem solving
- Team communication
- Basic math
- Order coordination
- Package scanning
- RF scanning
- Barcode scanning
- Shipment inspection
- Stock replenishment
- Loading and unloading
- Cleaning and organizing
- Safety compliance
- Health and safety regulations
- Warehouse safety
- Pallet jacks
- GPS navigation
- DOT compliance
- Local delivery
- Local delivery
Languages
English
Limited
Timeline
Customer Service Cashier
Jack in the Box
07.2025 - 01.2026
Package Scanner
Amazon
04.2023 - 05.2024
Package Handler
Marshalls Distribution Center
03.2021 - 02.2023
Herbert Hoover High School