Zufayrah Ibrahim Khodabocus
Rose Hill
Summary
Experienced Travel Service Professional with a strong background in high-volume call centers and B2B client management. Highly proficient in GDS with over three years of experience handling complex flight reservations, ticket exchanges, and refunds. Proven ability to support corporate accounts, manage prepaid bookings, and provide expert travel recommendations across phone, email, and chat platforms. Dedicated to maintaining high accuracy and delivering excellent service in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Quality Evaluator
Concentrix CVG Ltd
Ebene
06.2025 - Current
- Evaluated quality of customer interactions to ensure compliance with standards and guidelines.
- Conducted detailed assessments of performance metrics to identify areas for improvement and provide constructive feedback.
- Led training sessions and internal audits on quality evaluation processes as part of a broader effort to maintain a culture of continuous improvement throughout the organization.
- Analyzed root cause analysis of defects and implemented corrective actions, minimizing future occurrences of similar issues.
Advisor II, Customer Service
Concentrix CVG Ltd
Ebene
02.2023 - 06.2025
- Managed travel bookings for business clients, handling all reservations, emails, and chats.
- Handled prepaid bookings, ensuring all payments were processed and confirmed in advance.
- Processed business orders and refunds, providing specialized support for corporate accounts.
- Used Amadeus to manage complex travel itineraries and business requests.
- Recommended travel services tailored to the specific needs of business travelers.
Advisor I, Customer Service
Concentrix CVG Ltd
Ebene
02.2023 - 08.2024
- Managed flight reservations by handling requests through phone calls, emails, and live chats.
- Processed orders, refunds, and exchanges to help customers manage their travel plans.
- Suggested products and services based on what the customer needed and preferred.
- Used GDS tools to book flights and manage travel data.
Pharmacy Dispenser
Lasapharm Ltd
Rose Hill
10.2020 - 12.2022
- Managed inventory by tracking stock levels and ordering new medicine and supplies.
- Prepared prescription requests quickly and accurately for customers.
- Handled office tasks such as filing paperwork and answering phone calls.
- Processed billing for medications to ensure customers and insurance companies were charged correctly.
- Trained new employees on pharmacy procedures and how to use the computer system.
KDS Processor
Compangnie Mauricienne De Textile
Phoenix
03.2019 - 02.2020
- Audited documents to ensure all information was accurate and followed company rules.
- Organized daily work to make sure the most important tasks were finished on time.
- Entered high volumes of data into the computer system with very few mistakes.
- Updated customer records and converted paper files into digital formats.
Education
Pharmacy Dispenser -
Quatre Bornes Professional Training Center
Quatre Bornes03.2022
Foundation Course - undefined
Open University of Mauritius
Curepipe01.2022
Higher School Certificate -
Ebene Girls SSS
Ebene11.2018
Skills
- GDS Proficiency
- Time Management
- Data Entry & Accuracy
- Sales & Upselling
- Problem-Solving
- Adaptability
Websites
Certification
- British Council
- Feb 2024
- Overall Band Score
- Listening: 6.5 Reading: 6.5
- Speaking: 6.5 Writing: 6.5
Languages
English
French
Creole
Timeline
Quality Evaluator
Concentrix CVG Ltd
06.2025 - Current
Advisor II, Customer Service
Concentrix CVG Ltd
02.2023 - 06.2025
Advisor I, Customer Service
Concentrix CVG Ltd
02.2023 - 08.2024
Pharmacy Dispenser
Lasapharm Ltd
10.2020 - 12.2022
KDS Processor
Compangnie Mauricienne De Textile
03.2019 - 02.2020
Foundation Course - undefined
Open University of Mauritius
Pharmacy Dispenser -
Quatre Bornes Professional Training Center
Higher School Certificate -
Ebene Girls SSS