Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kevana Whitelow

Lilburn,GA

Summary

Sales-oriented travel expert with excellent administrative skills and experience working for well-known agencies. Proven expertise in customer service and in resolving conflicts. Provide exceptional service and quality obtained from years of hands-on experience in corporate travel industry.

Overview

4
4
years of professional experience

Work History

Senior Travel Agent

Bakkt
Alpharetta
08.2021 - 10.2023
  • Enhanced customer satisfaction by providing personalized travel recommendations and tailored itineraries.
  • Streamlined booking processes for increased efficiency and reduced errors in reservations.
  • Maximized client retention through exceptional customer service and timely followups.
  • Collaborated with suppliers to negotiate exclusive deals, resulting in cost savings for clients.

Customer Service Representative

Platus Auto Service
Snellville, GA
02.2020 - 08.2021
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Care Representative

Money Penny
Duluth, GA
07.2019 - 06.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.

Education

Lew Wallace High School
Gary, IN

Skills

  • Special needs accommodations
  • Multilingual communication
  • Sabre expertise
  • Galileo competency
  • Expert itinerary planning
  • GDS proficiency
  • Visa processing expertise
  • Cruise booking experience
  • Travel insurance knowledge
  • Budget management
  • Upselling abilities

Timeline

Senior Travel Agent

Bakkt
08.2021 - 10.2023

Customer Service Representative

Platus Auto Service
02.2020 - 08.2021

Customer Care Representative

Money Penny
07.2019 - 06.2021

Lew Wallace High School