Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tia Williams

Senior Travel Agent
Warren,MI

Summary

Senior Travel Agent with over 17 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Punctual self-starter with unprecedented skills in Sabre, Apollo, and Worldspan. I have great customer service skills. I know how to treat out clients with the up most respect. Able to get along with everyone I work with. Up beat and enthusiastic personality.

Overview

8
8
years of professional experience

Work History

Senior Travel Agent

ETS 24
Norwalk, CT
07.2021 - Current
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, while improving customer satisfaction ratings.

Shift Manager

ETS 24
Norwalk, CT
06.2017 - 03.2020
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet business needs.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep operating smoothly and set positive example for shift team.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Corporate Travel Agent

Agent 24
Oyster Bay, NY
06.2011 - 01.2012
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Booked and arranged car, greeter and support services for VIP travelers.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Corporate Travel Consultant

American Express
Dearborn, MI
01.2010 - 10.2010
  • Applied fare rules equitably to effectively meet needs of diverse business clients.
  • Developed loyal client base due to excellent listening and research skills and keen understanding of travel.
  • Dealt with payment processing services for bookings and refunds for clients due to flight cancellations.
  • Booked tickets for air, rail, and ground transportation.
  • Arranged travel accommodations for groups, couples, and executive clients.
  • Provided exemplary customer service to new and existing clients, resulting in lasting relationships.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Corporate Travel Agent

American Express
Dearborn, MI
05.2005 - 09.2008
  • Set up flights, hotels and ground transportation for individuals and groups.
  • Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Provided customers with best deals and well-researched travel options.

Education

High School Diploma -

Central High School
Detroit, MI
06.1999

Skills

  • Travel and Accommodations Explanation
  • Reservations Booking
  • Travel Research
  • Hotel Accommodations
  • Ground Transportation
  • Respond to customer queries and address travel concerns in a timely manner
  • Lead over a dozen agents/ Monitoring team members daily productivity and re-distributing work as necessary; promoting positive team reinforcement/reward & recognition
  • Maintaining a high level of availability and responsiveness to staff needs Providing primary leadership role for any support needed for phones, system connectivity, and other related issues and troubleshoot
  • Developed, provided training, coaching and development to ensure optimum efficiency of staff
  • Maintain and drive positive results in employee

Timeline

Senior Travel Agent

ETS 24
07.2021 - Current

Shift Manager

ETS 24
06.2017 - 03.2020

Corporate Travel Agent

Agent 24
06.2011 - 01.2012

Corporate Travel Consultant

American Express
01.2010 - 10.2010

Corporate Travel Agent

American Express
05.2005 - 09.2008

High School Diploma -

Central High School

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Tia WilliamsSenior Travel Agent