Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Accomplishments
Timeline
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Zugeily M. Sierra Prado

Tuscaloosa,AL

Summary

Highly motivated pharmacist with a deep passion for the profession, known for a strong work ethic, adaptability, and exceptional interpersonal skills. I am confident in my ability to excel in diverse pharmacy settings while enhancing patient care and contributing to the success of the pharmacy team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Pharmacy Intern

CVS Pharmacy
Birmingham, AL
10.2021 - 04.2024
  • Patient Counseling: Provided comprehensive patient counseling on medication usage and various health-related topics.
  • Data Entry: Proficiently performed data entry tasks into pharmacy information systems, ensuring accurate billing.
  • Insurance Processing: Efficiently processed third-party insurance claims to facilitate smooth transactions.
  • Medication Education: Educated patients about the proper use of their medications, emphasizing safe and effective usage.
  • Medication Advisory: Offered guidance to patients on new medications, over-the-counter products, drug interactions, side effects, dosing, and storage.
  • Medication Order Processing: Interpreted and accurately processed medication orders under pharmacist supervision.
  • Safety and Cleanliness: Ensured the pharmacy area remained clean, organized, and free of debris, contributing to a safe and efficient work environment.
  • Customer Service: Addressed customer inquiries related to prescription refills, insurance troubleshooting, and prescription status updates.
  • Immunization: Administered vaccines to immunize patients against communicable diseases, contributing to public health and safety.

Inbound Call Center Representative

MCS Classicare
San Juan, PR
10.2019 - 07.2020
  • Answered incoming customer calls regarding product inquiries, orders, complaints and general customer service.
  • Maintained records of customer interactions and transactions for future reference.
  • Identified and escalated priority issues as needed.
  • Verified patient demographic information and insurance coverage to ensure accurate claims submission.
  • Interpreted Explanation of Benefits statements from insurance companies for denied or underpaid claims.

Education

Ph.D. - Pharmacy

Samford University
Birmingham, AL
04.2024

Bachelor of Science - Bachelor of Science in Pharmacy Studies

Samford University
Birmingham, AL
04.2022

Bachelor of Science - Biology

University of Puerto Rico - Mayaguez
Mayaguez, PR
05.2019

Skills

  • Relationship Building: Proficient in cultivating positive relationships with patients and coworkers
  • Communication: Effective in clear and professional verbal and written communication
  • Customer-Centric: Maintains an approachable and cheerful demeanor, enhancing the customer experience
  • Independence: Capable of autonomously managing tasks and responsibilities
  • Proactive: Identifies and seizes opportunities to achieve goals and enhance processes
  • Customer Engagement: Skilled at actively engaging with customers to meet their needs
  • Team Collaboration: Enthusiastic about collaborative teamwork
  • Team Player: Eager and capable of supporting team efforts to achieve shared goals
  • Multilingual: Proficient in Spanish, facilitating effective communication with Spanish-speaking customers and colleagues
  • Dedication: Committed to going the extra mile to achieve objectives
  • Fairness and Equity: Advocates for fairness and equity in professional interactions and decision-making

Certification

  • Alabama Pharmacy License, #23821, expires Dec. 2024
  • Basic Life Support, American Heart Association, expires Jan. 2025
  • Pharmacy-Based Immunization Certificate, American Pharmacists Association, issued Apr. 2021

Affiliations

Professional Memberships

  • American Society Health System Pharmacist, ASHP

Languages

  • English
  • Spanish

Accomplishments

  • Ph.D. in Pharmacy, Samford University – Birmingham, AL
    April 2024, Graduated with Honors

Timeline

Pharmacy Intern

CVS Pharmacy
10.2021 - 04.2024

Inbound Call Center Representative

MCS Classicare
10.2019 - 07.2020

Ph.D. - Pharmacy

Samford University

Bachelor of Science - Bachelor of Science in Pharmacy Studies

Samford University

Bachelor of Science - Biology

University of Puerto Rico - Mayaguez

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Zugeily M. Sierra Prado