Zuhad Ali
Virginia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
23
23
years of professional experience
1
1
Certification
Work History
IT Specialist
Kandal Group
01.2012 - 03.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
IT Specialist
US Army
07.2005 - 12.2008
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
IT Specialist
US Army
07.2003 - 10.2004
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Monitored systems in operation and quickly troubleshot errors.
- Walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Tutor
European Computer Institute
07.2000 - 01.2003
- Teaching Computer science (MS Office, OS, Database and Networking).
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided homework assistance using specific curriculum and materials.
Education
Master of Computer Science - Computer Networking And Telecommunications
Stratford University
Virginia10.2019
Bachelor of Engineering Technology - Computer Engineering Technology
Northern Technical University
Mosul, Iraq06.2003
No Degree - CompTIA Network+
CompTIA Organization
Online09.2023
No Degree - CompTIA A+
CompTIA Orgnization
Online08.2023
Skills
- Installation and Maintenance OS
- Installation, Administration Networks
- Hardware/Software installation and maintenance
- SQL Server / MS Access Database
- Technical issue analysis
- Application installations
- Technical reporting
- Application support
- Software Implementation
- Troubleshooting
- Network Administration
- Project Implementation
Certification
- Licensed Computer Engineer - Since 2004
- Certified CompTIA A+ , 2022
- Certified CompTIA Network+ , 2023
- Certified CompTIA Operation Specialist , 2023
- Cyber Security Course , 2024
Languages
Arabic
Native language
English
Upper intermediate
B2
Timeline
IT Specialist
Kandal Group
01.2012 - 03.2023
IT Specialist
US Army
07.2005 - 12.2008
IT Specialist
US Army
07.2003 - 10.2004
Tutor
European Computer Institute
07.2000 - 01.2003
Master of Computer Science - Computer Networking And Telecommunications
Stratford University
Bachelor of Engineering Technology - Computer Engineering Technology
Northern Technical University
No Degree - CompTIA Network+
CompTIA Organization
No Degree - CompTIA A+
CompTIA Orgnization
Similar Profiles
Drew DicksonDrew Dickson
Project Manager at Flournoy Construction Group, A Kajima USA GroupProject Manager at Flournoy Construction Group, A Kajima USA Group
ALEXANDER JONESALEXANDER JONES
Marketing Manager at Executive Table Group / Executive Hotel GroupMarketing Manager at Executive Table Group / Executive Hotel Group
Stephen JentStephen Jent
Insurance Producer at MHJ Insurance Group Dba Heartland Group InsuranceInsurance Producer at MHJ Insurance Group Dba Heartland Group Insurance
Pauley George ElbertPauley George Elbert
Data Analyst at TransPerfectData Analyst at TransPerfect
LeAnda BarberLeAnda Barber
MSR Mentor/ Member Service Representative at Navy Federal Credit UnionMSR Mentor/ Member Service Representative at Navy Federal Credit Union