Job Search Status
Open to workDesired start date: Open to discussion
Work Type
Full TimePart TimeContract WorkGig WorkConsultingLocation Preference
RemoteHybridLocation: Huntsville, AL
Open to relocation: Yes
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Zuheilin "Leli" Schindler
Huntsville,AL
Work Preference
Summary
Licensed Health and Life Insurance Agent with expertise in Medicare Advantage and ACA Marketplace environments. Focused on ethical policy guidance and compliant enrollment, providing tailored solutions that enhance client loyalty and support organizational growth.
Overview
2
2
Certifications
13
13
years of professional experience
Work History
Licensed Health Insurance Agent
American Health Marketplace
10.2025 - 02.2026
- Reviewed client needs, subsidy changes, and plan options to identify better fit coverage opportunities.
- Presented ACA plan options clearly and guided members through compliant plan changes and renewals.
- Employed consultative sales techniques to retain clients, ensuring optimal coverage and fostering policy growth.
- Managed high volume outbound sales and retention calls for ACA members, successfully guiding them through renewal cycles.
- Maintained accurate CRM documentation throughout the sales and renewal process.
Medicare Sales Development Representative
Health is Wealth
Huntsville, AL
01.2025 - 10.2025
- Contacted and prequalified Medicare prospects through outbound calls and lead follow-up, enhancing lead quality for enrollment.
- Identified client needs, confirmed eligibility, and positioned prospects for enrollment conversations.
- Built trust with prospects through clear, compliant benefit conversations, fostering stronger client relationships.
- Refined sales scripts, lead flow, and compliance tracking during office launch, supporting operational efficiency in new environment.
- Supported Medicare Advantage sales operations in a new office environment.
Licensed Health Insurance Agent
TRANZACT
Fort Myers, FL
09.2022 - 10.2024
- Conducted needs-based Medicare Advantage consultations to identify optimal solutions for clients.
- Matched clients with appropriate Medicare Advantage plan options based on their needs and eligibility.
- Clarified plan benefits, enrollment timelines, provider access, and coverage considerations to enhance client understanding.
- Guided clients through compliant enrollment processes, ensuring informed decision-making.
- Maintained accurate CRM records and documented client interactions, eligibility details, and next steps.
Lead Technician
Assurant
Cape Coral, FL
10.2021 - 04.2022
- Led daily mobile device repair operations, prioritizing workflows, updating customers, and scheduling technicians to enhance service delivery.
- Coordinated repair timelines, parts availability, and service expectations to keep jobs moving efficiently.
- Communicated technical issues and repair options clearly to customers while maintaining professionalism and trust.
- Enhanced service quality and turnaround time while driving customer satisfaction in a fast-paced repair environment.
- Streamlined inventory control for tools, replacement parts, and operational supplies to ensure readiness and availability.
Repair Manager
Mobile Station
Fort Myers, FL
11.2016 - 12.2021
- Diagnosed and repaired cell phones, tablets, and computers for walk in customers.
- Oversaw daily store operations, optimizing inventory management, financial processes, customer service, and staff training.
- Explained repair needs, pricing, timelines, and device issues in a clear and customer friendly manner.
- Ensured efficient service workflow, organized operations, and enhanced overall customer experience.
- Cultivated repeat customer relationships through dependable service, transparent communication, and proactive follow-up support.
Technical Support Specialist
Alorica
Fort Myers, FL
02.2013 - 10.2016
- Identified customer needs, clarified technical concerns, and provided step by step support in a high volume environment.
- Guided customers through troubleshooting steps, documenting issues and resolutions to ensure accurate account records.
- Provided phone for customers experiencing home security, internet, and connectivity issues.
- Demonstrated professionalism and patience while assisting customers with urgent technical problems to enhance their support experience.
- Conveyed complex customer issues to OEM, ensuring adherence to company procedures and service standards.
Education
Network Systems Administration -
ITT Technical Institute
Fort Myers, FLSkills
- Medicare knowledge
- Compliance and CMS guidelines
- Consultative selling
- Sales strategies
- Needs assessment
- CRM documentation
- Policy analysis
- Computer proficiency
- Team leadership
- Bilingual Communication
Languages
Spanish
Native/ Bilingual
Certification
- Health Insurance License September 2022
- Life Insurance License September 2025
Timeline
Licensed Health Insurance Agent
American Health Marketplace
10.2025 - 02.2026
Medicare Sales Development Representative
Health is Wealth
01.2025 - 10.2025
Licensed Health Insurance Agent
TRANZACT
09.2022 - 10.2024
Lead Technician
Assurant
10.2021 - 04.2022
Repair Manager
Mobile Station
11.2016 - 12.2021
Technical Support Specialist
Alorica
02.2013 - 10.2016
Network Systems Administration -
ITT Technical Institute