ZUHURA ABDULAHI
Saint Paul,MN
Summary
Security Officer with 4+ years in customer-facing roles, adept at utilizing analytical skills to monitor surveillance systems and ensure site safety. Bilingual communicator with expertise in caregiving and customer service management, skilled in maintaining service quality and upholding security protocols. Passionate about leveraging security and communication skills to enhance operational efficiency and safety.
Overview
4
4
years of professional experience
Work History
SECURITY OFFICER
Garda World
12.2023 - 09.2024
- Monitor surveillance systems to ensure site security and safety
- Accurately document incidents for investigative purposes
- Utilize analytical skills to identify potential security threats
IN HOME CAREGIVER
Care Aparent
Minneapolis, MN
09.2023 - 02.2024
- Offer comprehensive in-home support to adults with heightened needs, ensuring their daily living activities are met with dignity and respect
- Administer essential medical care, including catheter and peri care, while maintaining strict adherence to hygiene and health protocols
- Monitor and record patient medication routines and document any significant changes in client health or treatment plans to ensure continuity of care
CUSTOMER SERVICE MANAGER (CSM)
Walmart
Roseville, MN
11.2022 - 10.2023
- Manage customer interactions to ensure satisfaction, handling inquiries and processing returns efficiently to maintain service quality
- Oversee asset protection at self-checkout stations to minimize loss and uphold company security protocols
- Maintain safety standards throughout the facility, ensuring a secure environment for both customers and staff
CASHIER/COOK/SERVER
Rasing Caines
Roseville, MN
05.2022 - 10.2022
- Efficiently manage multiple responsibilities, including order-taking and food preparation, ensuring a seamless customer service experience
- Uphold strict hygiene and safety standards to maintain a clean kitchen environment and prevent cross-contamination
INTERPRETER
SYNERGY HomeCare
Minneapolis, MN
01.2022 - 05.2022
- Provided precise interpretation services to facilitate clear communication between clients and caregivers, ensuring accurate conveyance of information and updates
- Coordinated and managed telephonic arrangements to support client-caregiver interactions, contributing to the seamless operation of care delivery
PARK ATTENDANT
Cornerstone Parking Group, Inc.
Saint Paul, MN
01.2022 - 05.2022
- Directed customers to appropriate parking slots, ensuring efficient use of space and customer satisfaction
- Managed financial transactions accurately and effectively, while maintaining clear communication with team members via radio
STEP UP INTERN
Step up for students
Saint Paul, MN
06.2020 - 08.2020
- Established and fostered community connections by organizing and executing local events, enhancing communal engagement
- Facilitated gatherings that united diverse groups, promoting inclusivity and collaboration
Education
High School Diploma -
Como Park Senior High School
Saint Paul, MN06-2024
Normandale Community College
Minneapolis, MNSkills
- Teamwork
- Attention to detail
- Time management
- Adaptability
- Problem solving
- Digital Literacy
- Surveillance monitoring
- Incident documentation
- Customer service
- Conflict resolution
Timeline
SECURITY OFFICER
Garda World
12.2023 - 09.2024
IN HOME CAREGIVER
Care Aparent
09.2023 - 02.2024
CUSTOMER SERVICE MANAGER (CSM)
Walmart
11.2022 - 10.2023
CASHIER/COOK/SERVER
Rasing Caines
05.2022 - 10.2022
INTERPRETER
SYNERGY HomeCare
01.2022 - 05.2022
PARK ATTENDANT
Cornerstone Parking Group, Inc.
01.2022 - 05.2022
STEP UP INTERN
Step up for students
06.2020 - 08.2020
High School Diploma -
Como Park Senior High School
Normandale Community College