Zuleica Montalvo
Pasco,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administrative Assistant position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Outreach and Enrollment Specialist
Tri-Cities Community Health
04.2022 - Current
- Assist patients by phone or in office with changes to insurance plan that is decided on and act as the liaison between TCCH and insurance carrier
- Responsible for assisting patients with insurance enrollment applications, insurance eligibility, and outreach activities
- Attend Outreach Events
- Assist with Marketing projects
- Have knowledge of all insurances TCCH is contracted with and any keep abreast of new ones entering within our service area.
Medical Billing/Receptionist
Pinnacle Sleep & Wake Disorders Center
04.2021 - 04.2022
- Sleep Interpretations
- MSLT Studies
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained knowledge of standardized medical billing codes.
- Entered procedure codes and diagnosis codes into medical billing software.
- Trained new employees on multiple medical billing programs and data entry software.
Sales Associate
The Buckle INC
04.2019 - 04.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Sell and credit card goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Cashier/Customer Service/Line Cook
Costa Vida
08.2018 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Education
High School Diploma -
Chiawana High School
Pasco, WA06.2019
Skills
- Bilingual: English and Spanish
- Microsoft Program: Word, Powerpoint, Excel
- Works well with others
- Marketing Knowledge
- Outreach Knowledge
- Exceptional communication
- Effectively with a wide variety of people
- Ability to identify, organize, and prioritize multiple projects and deadlines
- Discretion and Confidentiality
- Team player attitude
Timeline
Outreach and Enrollment Specialist
Tri-Cities Community Health
04.2022 - Current
Medical Billing/Receptionist
Pinnacle Sleep & Wake Disorders Center
04.2021 - 04.2022
Sales Associate
The Buckle INC
04.2019 - 04.2022
Cashier/Customer Service/Line Cook
Costa Vida
08.2018 - 01.2021
High School Diploma -
Chiawana High School
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