Guillermo Gonzalez
Tallahassee,FL
Summary
Detail-oriented Outreach & Enrollment Specialist with extensive experience in eligibility determination, customer service, and community outreach. Bilingual in English and Spanish, dedicated to improving access to healthcare and government benefits. Seeking to leverage my expertise in a professional setting.
Overview
17
17
years of professional experience
Work History
Outreach & Enrollment Specialist
Florida Legal Services - Connecting Kids for Coverage
Orlando, FL
01.2024 - Current
- Assist families and individuals with Medicaid enrollment and renewal
- Conduct outreach to underserved communities, providing education on healthcare options
- Collaborate with community partners to expand program reach and impact
- Provide training and workshops on Medicaid policies and procedures
Eligibility Specialist
ADAPState Health Office
Tallahassee, FL
11.2018 - 01.2024
- Conducted eligibility assessments for government healthcare programs
- Assisted clients in gathering documentation for Medicaid and ADAP applications
- Managed case files and maintained accurate records using electronic systems
- Provided excellent customer service by educating clients on program benefits
Substitute Teacher
Leon County Schools
Tallahassee, FL
12.2014 - 11.2018
- Delivered instruction in various subjects for different grade levels
- Maintained a structured classroom environment through behavior management techniques
- Adapted to different teaching styles and student learning needs
Adult ESOL Instructor
Tallahassee Community College
Tallahassee, FL
08.2008 - 04.2010
- Designed and conducted language classes for adult learners
- Developed interactive lessons to enhance English proficiency and cultural understanding
- Assessed students' progress and provided individualized learning support
Education
Bachelor of Arts - Spanish
Florida State University
06.2004
Skills
- Bilingual: English & Spanish
- Strong Communication & Interpersonal Skills
- Eligibility & Enrollment Processing
- Data Entry & Electronic Records Management
- Client Advocacy & Outreach
- Critical Thinking & Problem-Solving
- Time Management & Organizational Skills
Timeline
Outreach & Enrollment Specialist
Florida Legal Services - Connecting Kids for Coverage
01.2024 - Current
Eligibility Specialist
ADAPState Health Office
11.2018 - 01.2024
Substitute Teacher
Leon County Schools
12.2014 - 11.2018
Adult ESOL Instructor
Tallahassee Community College
08.2008 - 04.2010
Bachelor of Arts - Spanish
Florida State University