Karina Pimentel
Fresno,USA
Summary
Bilingual (English/Spanish) professional with progressive experience in behavioral health, outreach and enrollment coordination, administration, staff training, and customer service. Skilled in managing referrals, insurance verification, data tracking, client onboarding, and cross-department coordination. Strong communicator recognized for leadership, organization, and building effective relationships with families, providers, and internal teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Outreach and Enrollment Coordinator
California Autism Center
Fresno, CA
01.2026 - Current
- Serve as primary point of contact for families during intake, enrollment, and onboarding
- Manage referrals, insurance verification, and required documentation for service initiation
- Track enrollment status, waitlists, and referrals using Excel and internal systems
- Maintain accurate records and generate reports on enrollment trends and program capacity
- Collaborate with families, providers, and internal departments to ensure smooth onboarding
- Provide high-level customer service throughout the enrollment process
Center Office Assistant (OA)
California Autism Center
Fresno, CA
11.2024 - 01.2026
- Managed daily administrative operations including phone coverage, documentation, and data entry
- Coordinated staff and client scheduling to support center operations
- Maintained accurate client records and assisted with compliance documentation
- Supported special projects and administrative initiatives
- Facilitated communication between families, staff, and leadership
Registered Behavior Technician 4 & Trainer (RBT 4)
California Autism Center
Fresno, CA
10.2023 - 11.2024
- Trained and mentored new Behavior Technicians through coaching, role-plays, and feedback
- Developed training materials, visuals, and onboarding resources
- Assisted with creation of client stimuli and program materials
- Supported staff in ABA principles, data collection, and behavior intervention strategies
- Continued providing direct client therapy services and implementing treatment plans
- Collaborated with clinical supervisors to ensure training consistency and quality
Registered Behavior Technician 3 (RBT 3)
California Autism Center
Fresno, CA
03.2023 - 10.2023
- Implemented ABA treatment plans under clinical supervision
- Collected and graphed behavioral data to support treatment decisions
- Assisted with assessments, skill probes, and treatment evaluations
- Supported Behavior Intervention Plan (BIP) implementation
- Maintained accurate documentation and collaborated with clinical teams
Registered Behavior Technician (RBT)
California Autism Center
Fresno, CA
10.2022 - 03.2023
- Provided one-on-one ABA therapy in a center-based setting
- Supported communication, social, and adaptive skill development
- Maintained accurate session documentation
Behavior Technician
California Autism Center
Fresno, CA
05.2022 - 10.2022
- Delivered early intervention ABA services in a center-based environment
- Implemented behavior reduction and skill acquisition programs
- Built rapport with clients and families while maintaining professionalism
Student Aide
Bulldog Testing Center, California State University
Fresno, CA
11.2019 - 06.2020
- Monitored examinations to ensure compliance with testing policies
- Assisted with in-person and computer-based exams
- Maintained secure testing environment
Education
Bachelor of Science - Health Science – Community Health Option
California State University
Fresno, CASkills
- Outreach & Enrollment Coordination
- Referral & Intake Management
- ABA Therapy & Behavior Support
- Staff Training & Mentorship
- Data Entry & Record Management
- Microsoft Excel & Reporting
- Scheduling & Administrative Support
- Customer Service & Client Relations
- Documentation & Compliance
- Communication & Team Collaboration
- Bilingual: English & Spanish
Accomplishments
- Earned five promotions within California Autism Center, advancing from Behavior Technician to Outreach and Enrollment Coordinator
- Trained and mentored new Behavior Technicians to support high-quality ABA service delivery
- Strengthened communication and coordination between families, providers, and internal teams
- Recognized for leadership, reliability, and adaptability in expanding roles and responsibilities
Certification
- Registered Behavior Technician (RBT)
- Certificate in Cross-Cultural Competency
- Certificate in Alcohol and Drug Studies
Timeline
Outreach and Enrollment Coordinator
California Autism Center
01.2026 - Current
Center Office Assistant (OA)
California Autism Center
11.2024 - 01.2026
Registered Behavior Technician 4 & Trainer (RBT 4)
California Autism Center
10.2023 - 11.2024
Registered Behavior Technician 3 (RBT 3)
California Autism Center
03.2023 - 10.2023
Registered Behavior Technician (RBT)
California Autism Center
10.2022 - 03.2023
Behavior Technician
California Autism Center
05.2022 - 10.2022
Student Aide
Bulldog Testing Center, California State University
11.2019 - 06.2020
Bachelor of Science - Health Science – Community Health Option
California State University