Zuleika Galindo

• Enhanced store performance and customer satisfaction through effective daily operations management.
• Led recruitment, training, and development initiatives to improve team efficiency.
• Executed marketing strategies that increased sales and enhanced brand visibility.
• Conducted sales data analysis to identify trends and refine operational strategies.
• Managed inventory to maintain product availability and reduce losses.
• Guaranteed adherence to company policies across all departments.
• Cultivated positive workplace culture through effective communication and team-building activities.
• Anticipated customer demand to set optimal pricing structures.

Customer Service & Sales

. Models and holds team accountable for outstanding customer service; demonstrates WORTH behaviors consistently

.Coaches associates to deliver outstanding customer service

.Manages the Manager on Duty program to ensure that associates are actively engaged

.Resolves customer issues and concerns in a professional manner .Maximizes sales and service by ensuring staff is scheduled appropriately

Engaged in talent acquisition strategies to attract qualified candidates.

.Participated in the Talent Tryout Process to utilize it effectively.

.Sources and screens talent and proactively partners with the store

.Leadership team to deliver consistent and effective hiring processes

Developing and Retaining Talent

.Partners with the leadership team and General Manager to complete succession plans for team

.Scheduled training for associates to enhance their skills and knowledge.Oversees completion of state employment laws and company policies.Partners with the store leadership team to ensure all managers and supervisors are consistently providing ongoing feedback and coaching.Assists with the administration of the Productivity Standards Program.Actively walks the store and coaches in the moment to enhance each manager’s and supervisor’s ability to execute and develop their own respective teams

Managed payroll processes to ensure accurate compensation for associates.

.Owns store payroll and other payroll functions to ensure associates receive appropriate pay for hours worked

.Schedules talent and resources to help achieve profit / expense targets, effectively deliver exceptional service, and keep associates engaged to the fullest extent possible

Engaging Talent

.Partners with the store leadership team to address associate relations, engagement, recognition and inclusion activities in the store that enable each associate to deliver an exceptional customer experience

. Develop a strategy for associate relations based on feedback from the Store.Engagement Survey; drives execution of the Store Engagement Survey action plan and reduces overall turnover

.Calibrates and reports against the established Engagement Survey action plan, identifies areas of improvement and takes actions to achieve those improvements

.Conducts regular Town Halls and training sessions to promote positive associate relations

. Conducts associate relations investigations. Gathers and maintains documentation to ensure prompt, effective and remedial investigative responses

.Leads Diversity and Inclusion efforts in the store

Oversaw omnichannel processes including buy online, pick up in store, and ship from store to streamline operations.

Led training and coaching on omnichannel initiatives, enhancing sales and customer experience.

Analyzed reports to identify opportunities, achieving productivity targets and reducing shrink.

Conducted order audits to ensure accuracy and enhance customer experience while minimizing shrink.

.Owns the SET and door to floor processes; champions high standards for presentation and maintenance of store during operating hours

.Managed in-stock levels through merchandising replenishment, Radio Frequency Identification tasks, and inventory accuracy updates to optimize stock availability.

.Oversaw fitting room and sales floor recovery processes, ensuring a clean and organized store environment to enhance customer experience.

.Collaborated with Merchandise Supervisors and associates to plan and execute merchandising and visual elements, interpreting company merchandise direction to align with local sales opportunities.

.Owns the completion of all pricing and signing processes including workload planning, weights and measures, price changes and re-ticketing

.Owns all stockroom processes including the overall organization and work safety initiatives

.Owns receiving, shipping and reverse logistics including all third party carrier processes (FedEx, UPS, etc.)

.Oversees Cash Office tasks including Maintained records for cash management processes.

Oversaw operations of SiJCP location, recruiting Sephora associates and collaborating with GM on candidate selection and hiring.

• Managed daily store operations and ensured compliance with company policies.
• Oversaw inventory management and organized stock replenishment processes.
• Trained and mentored staff to enhance customer service skills.