Zuleika Oliveras
Fayetteville,NC
Summary
Driven professional with a proven track record at Hand of Hope and Elizabeth's Pizza Italian Restaurant, enhancing customer satisfaction by overhauling service protocols and reducing operational costs. Expert in office administration and complex problem-solving, I excel in managing confidential information and optimizing team performance. Skilled in database administration and verbal communication, I consistently deliver results beyond expectations. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Secretary
Hand of Hope
04.2024 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained electronic filing systems and categorized documents.
Manager
Elizabeth's Pizza Italian Restaurant
10.2018 - 04.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Technical Degree - Surgery Assistant
Ponce Paramedical College
Ponce, Puerto Rico Bachelor - Office Systems Administration
Interamerican University of Puerto Rico
San German, Puerto Rico 06.2014
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Schedule Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- Sales Support
- Supply Restocking
- File systems management
- Supply Ordering
- Mail distribution
- Database Administration
- Digital File Management
- Meeting Support
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Secretary
Hand of Hope
04.2024 - Current
Manager
Elizabeth's Pizza Italian Restaurant
10.2018 - 04.2024
Technical Degree - Surgery Assistant
Ponce Paramedical College
Bachelor - Office Systems Administration
Interamerican University of Puerto Rico
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