Zuleika Rodriguez
Chicopee,MA
Summary
Dedicated Store Manger with 12 years of experience combining management and customer service expertise in Sales Management and Assistant Manager. Looking for a position as a Store Manger in a fast growth company.
Overview
20
20
years of professional experience
Work History
Store Manger
Rent a Center
Westfield, MA
06.2017 - Current
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Instruct staff on how to handle difficult and complicated sales.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments.
- Keep records of purchases, sales, and requisitions.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Store Manager
Rent A Center
Springfield MA
08.2024 - 05.2026
- Led team to achieve sales targets through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Developed promotional strategies that enhanced customer engagement and increased foot traffic.
- Oversaw daily operations, ensuring compliance with company policies and maintaining store standards.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Store Manager
Store Manager
Chicopee, MA
01.2017 - 06.2023
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, optimizing stock levels to reduce losses.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented sales strategies that enhanced customer engagement and retention.
- Analyzed sales data to identify trends, driving strategic business decisions.
Sales Managers
Rent-A-Center
Chicopee, MA
01.2014 - 06.2017
- Provide customer growth and revenue through sales.
Assistant Manager
Family Dollar
Chicopee, MA
06.2006 - 01.2014
- Providing customer satisfaction
- Assisting the Store Manager with training and managing coworkers
- Resolve customer complaints regarding sales and service.
- Monitor customer preferences to determine focus of sales efforts
- Determine price schedules and discount rates.
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
- Review operational records and reports to project sales and determine profitability.
- Supervise other staff and provide training and orientation to new staff
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Completed special assignments with an efficient and quality driven approach
- Interacted with customers as they entered the store to determine what their needs were
- Followed merchandising guidelines to present visually appealing displays
- Operated a cash register for cash, check and credit card transactions
- Train and assist staff with computer usage.
Education
High School Diploma - undefined
Chicopee High School
Chicopee, MA06.2006
Skills
- Customer and Personal Service
- Sales and Marketing
- Critical Thinking
- Time Management
- Instructing
- Monitoring
- Coordination
- Active Listening
- Problem-solving
- Multitasking and organization
Timeline
Store Manager
Rent A Center
08.2024 - 05.2026
Store Manger
Rent a Center
06.2017 - Current
Store Manager
Store Manager
01.2017 - 06.2023
Sales Managers
Rent-A-Center
01.2014 - 06.2017
Assistant Manager
Family Dollar
06.2006 - 01.2014
High School Diploma - undefined
Chicopee High School