ZULEIMA OLEA
Staten Island,New York
Summary
Selfless Activity Director as well as a detail-oriented team player with strong talents in planning and executing daily activities and encouraging resident participation. Adept at managing a monthly calendar, personalizing activities, coordinating volunteers and handling activity budgets. Outstanding people skills and react calmly to emergency situations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven ability to access client needs, build trust and proved a welcoming atmosphere.
Overview
9
9
years of professional experience
Work History
Recreation Director
New Broadview Manor Assisting Living Facility
01.2023 - Current
- Collaborated with local organizations to create partnerships that benefited the community through shared resources and events.
- Stretched minimum annual budget to cover planned activities through creative use of resources.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Led efforts in maintaining clean facilities by coordinating maintenance schedules with custodial staff.
- Developed monthly life enrichment calendar and published electronically and in print.
- Purchased necessary equipment and sports materials to use for recreational activities.
- Coordinated with other entertainment venues to create joint promotional events.
- Provided safe transportation to facilitate residents attending activities and events outside of facility.
- Created and delivered recreational programs for small and large groups of residents.
- Arranged outings as part of recreational program.
- Monitored budget and expenditures, keeping facility within budget.
- Increased participation rates by implementing targeted marketing strategies for various age groups and interests.
- Prepared and submitted reports and charts to treatment team to reflect patient's progress and regression.
- Evaluated program success by analyzing participant feedback and making necessary adjustments to improve future offerings.
- Maintained accurate records of program participation, facility usage, financial data, and incident reports for proper documentation purposes.
- Participated in training and development programs to maximize opportunities for self-development.
- Assisted with safety and emergency planning to secure patient safety while at facility and prevent injury.
- Obtained information from medical records and medical staff to assess patient's needs, capabilities and interests.
- Influenced community well-being through the implementation of health and wellness initiatives, such as fitness classes, workshops, and educational programs.
- Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Implemented risk management policies and procedures to minimize potential hazards during activities and events.
- Provided emotional support to family members, ensuring safety and well-being of loved ones.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed strategic plans for facility improvements, ensuring safe and accessible spaces for all participants.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
Medication Technician
New Broadview Manor Assisting Living Facility
07.2020 - 12.2022
- Transported patients to operating and treatment rooms by using wheelchairs and wheeled carts.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in electronic health record.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
- Expedited the medication pass process without compromising accuracy through effective time management techniques.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reviewed patient progress to document effects of any prescribed medication.
- Maintained up-to-date knowledge of medication protocols, resulting in efficient dispensing and accurate documentation.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Served as a reliable resource for colleagues and nursing staff, offering guidance on medication administration best practices and regulations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service Representative
E-ZPass Group
08.2018 - 05.2019
- Investigated and resolved accounting, service and delivery concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients.
- Responded proactively and positively to rapid change.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Manager
Express Clothing
02.2015 - 07.2018
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Helped coordinate sale associates and motivated them to become high selling team members with a strong knowledge of inventory and sales.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Developed detailed plans based on broad guidance and direction.
Education
High School Diploma -
Fort Hamilton High School
Brooklyn, NYAssociate of Arts -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Relationship Building
- Team Leadership
- Senior Programs
- Fitness programming
- Activity Scheduling
- Partnership Development
- Coaching and Mentoring
- Team building
- Organizational Skills
- Analytical Thinking
- Problem Resolution
- Project Planning
- Customer Service
- Problem-Solving
- Networking
- Written Communication
- Strategic Management
- Resource Allocation
- Effective Communication
- Recreation Programming
- Inclusive Practices
- Outdoor Education
- Adaptability
- Attention to Detail
- Emotional Intelligence
- Native English, Proficient Spoken Spanish
Timeline
Recreation Director
New Broadview Manor Assisting Living Facility
01.2023 - Current
Medication Technician
New Broadview Manor Assisting Living Facility
07.2020 - 12.2022
Customer Service Representative
E-ZPass Group
08.2018 - 05.2019
Assistant Manager
Express Clothing
02.2015 - 07.2018
High School Diploma -
Fort Hamilton High School
Associate of Arts -
Kingsborough Community College of The City University of New York
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