Zulema Cecilia Coe
Mineola,NY
Summary
Diligent Conflict Resolution Specialist with proven background in conflict resolution and negotiation. Successfully mediated numerous disputes, fostering positive outcomes and maintaining professional relationships. Demonstrated expertise in active listening and problem-solving, ensuring fair and equitable resolutions.
Overview
26
26
years of professional experience
Work History
Volunteer Arbitrator Mediator
State of New York Unified Court 10th District
01.2022 - Current
- Establish a calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious business and legal contract issues
- Prepare agreements and settlement documentation for each interested party to sign and comply
- Convey good judgement in a diplomatic professional and collaborative environment
- Read and analysis details of legal disputes, absorbing minutia and often overlooked critical information
Commercial Division Neutral Roster
Suffolk County Supreme Court Commercial Division
01.2019 - Current
- Devised and implemented dispute resolution processed enabling fast resolution of disputes
- Research and analyzed individual claimant positions to understand dispute
- Conducted interviews with disputants, witnesses and additional relevant groups or individuals
- Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices in the resolution process
- Applies deep understanding of relevant laws and policies to reach agreements
Volunteer Arbitrator Mediator
NYCLA Continuing Legal Education Institute
01.2019 - Current
- Participate on a panel of arbitrators that resolve attorney and client fee dispute complaints
- Review attorney billing statements, file and court documents reasonable billing for services rendered
- Used mediation techniques to facilitate communication between disputants, to further parties understanding of different perspectives and guide parties toward a mutual agreement
- Strong panel member with professional and confidential document review regarding fiscal policy, financial record, legal documents in New York Courts
- Highly skilled at cultivating and maintaining relationships with business owners, attorneys, judges and legal administrators
Adjunct Instructor
Briarcliffe College
01.2011 - 04.2011
- Prepare and deliver lectures to students
- Orients, mentors and assist criminal justice students using hand on experience in the educational process
- Evaluate students, administrator exams, facilitate learning, record students' performance
- Ensure compliance of departmental, college guidelines with New York State regulations
Teacher
Uniondale Free School District
09.2001 - 01.2011
- NYS Advance Placement Testing Proctor Training
- Curriculum development and execution
- Stimulate students activate learning process and mentoring
- Commitment to extracurricular projects that build community relations
- Travel with schools music department as discipline master
No Fault Insurance Claims Settlement
GEICO
06.2000 - Current
- Review medical reports for missing information, prior conditions and malingering and offer settlements accordingly to insured, doctors, attorney, and claimant
- Evaluate New York Insurance Department No Fault Litigations, Arbitrations and Conciliations based on state regulations
Correction Officer
New York City Department of Corrections
01.2000 - Current
- Supervise 50-100 inmates
- Care, Custody and Control of New York City inmates within a maximum facility population
- Negotiate conflicts, exercise self-control and resourcefulness in difficult situations
- Creative leadership in conflict situations and negotiate difficult situations with superior interpersonal skills which include the ability to mediate difficult situations
- Responsible for maintain all rules of NYCDOC, transportation of inmates to and from court, doctors and other correction facilities
Education
Certificate - Court Appointed Neutrals Ethics Symposium
Alternative Dispute Resolution
New York, NY11-2025
Certificate - Advanced Personnel Injury Mediation Training
NYCLA
New York, NY11-2023
Part 146 Advanced Divorce Mediation Training -
NYCLA
New York, NY07.2023
Alternative Dispute Resolution - Introduction to Identity in Mediation
NYCLA
New York, NY03.2023
Part 137 Fee Dispute Arbitration Training Program -
NYCLA
New York, NY01.2023
Effective Teaching Strategies -
Center For Excellence in Education
New York, NY05.2011
MBA - Advanced MBA
Wilmington University
Wilmington, DE01.2005
Master of Science - Advanced MPA
Wilmington University
Wilmington, DE01.2005
Bachelor of Arts - Broadcast Communications
State University of New York of Oswego
Oswego, NY05.1997
Skills
- Data Analysis
- Finance Modeling
- Arbitration
- Team Management
- Business Strategist
- Project Management
- Higher Education
- Financial Analysis
- Microsoft Excel
- Public Policy
- Crisis Management
- Mediation
Awards
- Zulema-Cecilia Coe and Eddie Humphrey Business Leadership Scholarship
- Member of Dean Selection Committee SUNY Oswego
- SUNY Oswego International Community Student Exchange (London)
- Outstanding Contributions, Black Student Union, SUNY Oswego
- Outstanding Women's Contribution, Phi Delta Epsilon, SUNY Oswego
- Vice President of ALANA SUNY Oswego
- Legacy International Economics Exchange Student (Russia)
Timeline
Volunteer Arbitrator Mediator
State of New York Unified Court 10th District
01.2022 - Current
Commercial Division Neutral Roster
Suffolk County Supreme Court Commercial Division
01.2019 - Current
Volunteer Arbitrator Mediator
NYCLA Continuing Legal Education Institute
01.2019 - Current
Adjunct Instructor
Briarcliffe College
01.2011 - 04.2011
Teacher
Uniondale Free School District
09.2001 - 01.2011
No Fault Insurance Claims Settlement
GEICO
06.2000 - Current
Correction Officer
New York City Department of Corrections
01.2000 - Current
Certificate - Court Appointed Neutrals Ethics Symposium
Alternative Dispute Resolution
Certificate - Advanced Personnel Injury Mediation Training
NYCLA
Part 146 Advanced Divorce Mediation Training -
NYCLA
Alternative Dispute Resolution - Introduction to Identity in Mediation
NYCLA
Part 137 Fee Dispute Arbitration Training Program -
NYCLA
Effective Teaching Strategies -
Center For Excellence in Education
MBA - Advanced MBA
Wilmington University
Master of Science - Advanced MPA
Wilmington University
Bachelor of Arts - Broadcast Communications
State University of New York of Oswego