Zulema Felix Silvas
Louisville,KY
Summary
Dynamic leader with a proven track record at Panera Bread, enhancing client satisfaction through innovative catering solutions and fostering a culture of employee engagement. Expert in relationship building and food safety, I excel in creating strategic partnerships and leading teams to exceed business goals. Skilled in inventory control, my approach boosts efficiency and profitability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Catering Team Leader
Panera Bread
07.2024 - Current
- Increased client satisfaction by creating and implementing innovative catering menus tailored to individual event requirements.
- Expanded business opportunities through proactive networking with local vendors, venues, and industry professionals.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Skilled at working independently and collaboratively in a team environment.
Medical Interpreter
Self-employeed
01.2022 - Current
- Followed ethical codes to protect confidentiality of patient medical information.
- Verified understood medical information for patients by simplifying any jargon.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
Manager
Panera Bread
11.2020 - 07.2024
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Controlled costs to keep business operating within budget and increase profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized and detail-oriented with a strong work ethic.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Waggener Traditional High School
300 S Hubbards Ln05-2009
Skills
- Relationship building
- Cash handling
- Inventory control
- Food safety understanding
- Staff leadership
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
Languages
Spanish
Native or Bilingual
Timeline
Catering Team Leader
Panera Bread
07.2024 - Current
Medical Interpreter
Self-employeed
01.2022 - Current
Manager
Panera Bread
11.2020 - 07.2024
High School Diploma -
Waggener Traditional High School
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