Zulema Labrada
New York,NY
Summary
A MOTIVATED TEAM PLAYER WITH A UNIQUE SET OF SKILLS AND YEARS OF EXPERIENCE WORKING IN ACCOUNTABLE, EXTREMELY DEMANDING AND FAST PACED ENVIRONMENT. HIGHLY EFFICIENT AND ORGANIZED PROFESSIONAL, WITH SUPERIOR CUSTOMER SERVICE TALENTS EXTENSIVE ON THE JOB OBSERVATION TRAINING, VASTLY SKILLED IN INCIDENT RESPONSE.
Overview
17
17
years of professional experience
Work History
SENIOR BANKER
BANK OF AMERICA
02.2022 - Current
- FORMER ROLE AS A CREDIT SOLUTIONS ADISOR I, WITH AN NMLS ID NOT ACTIVE,AS IS NOT REQUIERED PER MY CURRENT ONE AS A BANKER
- DEEPENING RELATIONSHIPS WITH INDIVIDUAL AND SMALL BUSSINESS CLIENTS
- CROSSELL BANKING PRODUCTS AND SERVICES, WHILE BUILDING LONG TERM RELATIONSHIPS
- EDUCATING CLIENTS ON ALL SERVICE AND DIGITAL AND LAVERAGE TECHNOLOGY MARKETING TOOLS TO UNCOVER OPPORTUNITIES AND/OR OFFERS FINANCIAL SOLUTION
- RESOLVE DIFFICULT CLIENT SITUATIONS EFFECTIVELY WHILE DELIVERING THE HIGHEST LEVEL OF CLIENT SATISFACTION ON A DAILY BASIS
- BUILDING PARTNER REFERRALS OPORTUNITIES LEVERAGING SALESFORCE SYSTEM
- PROACTIVELY CONNECT WITH CLIENTS IN PERSON, BY PHONE CALL OR EMAIL
RELATIOSNHIP BANKER
CHASE BANK
01.2014 - 01.2021
- FOCUS ON DEEPENING RELATIONSHIPS WITH CLIENTS
- IDENTIFY CLIENTS' FINANCIAL PRIORITIES, OFFER APPROPIATE SOLUTIONS AND CONNECTING CLIENTS WITH SPECIALISTS
- PROACTIVELY MANAGE RISK IN EVERY BUSINESS, PRODUCT AND SERVICE TRANSACTION
ACCOUNT ASSOCIATE AGENT
STATE FARM
01.2008 - 01.2014
- ESTABLISH LONT TERM RELATIONSHIPS WITH CLIENTS
- AVAILABILITY, ELIGIBILITY, COVERAGE, POLICY CHANGES, CLAIM SUBMISSIONS, TRANSFERS
- FOLLOW UP WITH CUSTOMERS AS NEEDED
- PROVIDE PROMPT, ACCURATE AND FRIENDLY CUSTOMER SERVICE
Education
BACHELORS IN BUSINESS ADMINISTRATION -
FLORIDA NATIONAL UNIVERSITY
Hialeah, FL12.2019
ECONOMICS -
MIAMI DADE COLLEGE
Miami, FL12.2006
Skills
- ABILITY TO WORK INDEPENDENTLY
- ABILITY TO WORK UNDER PRESSURE
- STRONG WRITTEN AND ORAL COMMUNICATION
- EXTREMELY ATTENTIVE TO DETAIL
- ABILITY TO WORK WELL WITH OTHERS TO ACHIEVE A COMMON GOAL
- A STRONG WORK ETHIC,ANALYTICAL AND QUANTITATIVE SKILLS
Timeline
SENIOR BANKER
BANK OF AMERICA
02.2022 - Current
RELATIOSNHIP BANKER
CHASE BANK
01.2014 - 01.2021
ACCOUNT ASSOCIATE AGENT
STATE FARM
01.2008 - 01.2014
BACHELORS IN BUSINESS ADMINISTRATION -
FLORIDA NATIONAL UNIVERSITY
ECONOMICS -
MIAMI DADE COLLEGE
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