Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zulema Solorio

Houston ,Texas

Summary

Dedicated professional with strong skills in patient intake and customer service. Experienced in coordinating communication between patients and healthcare providers, ensuring compliance while enhancing workflow efficiency.

Overview

4
4
years of professional experience

Work History

MEDICAL OFFICE SPEACILIST

HOUSTON COLON
Houston, Texas
11.2023 - Current
  • Processed insurance claims using electronic health record systems.
  • Coordinated communication between patients and healthcare providers effectively.
  • Implemented office procedures to enhance workflow efficiency.
  • Handled patient inquiries and provided information on services offered.
  • Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
  • Ensured compliance with HIPAA regulations regarding privacy of patient information.
  • Answered and directed incoming calls in a professional manner.

Patient Support Representative

RCA
Houston, Texas
02.2022 - 11.2023
  • Managed high volume of inbound customer calls effectively.
  • Documented interactions accurately in the customer relationship management system.
  • Managed daily hospital operations and ensured compliance with healthcare regulations.
  • Identified needs of customers promptly and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Beauty advisor

Mac (hudson)
Houston, Texas
08.2021 - 02.2022
  • Assisted customers in selecting products suited to their skin types.
  • Demonstrated product application techniques to educate clients on usage.
  • Maintained an organized and visually appealing display of merchandise.
  • Collaborated with team members to achieve store sales goals.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.

Education

Associate of Arts - Education Of Teaching

Houston Community College
Houston, TX

Skills

  • patient intake
  • customer service
  • Inventory management
  • Product knowledge
  • Effective communication
  • Time management

Languages

Spanish
Professional

Timeline

MEDICAL OFFICE SPEACILIST

HOUSTON COLON
11.2023 - Current

Patient Support Representative

RCA
02.2022 - 11.2023

Beauty advisor

Mac (hudson)
08.2021 - 02.2022

Associate of Arts - Education Of Teaching

Houston Community College

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