Zulet Cervantes
Sylmar,CA
Summary
Reliable and detail oriented professional with experience in customer service, education support, and youth supervision. Known for strong communication skills, adaptability, and the ability to work effectively in fast paced environments. Passionate about supporting others, learning quickly, and contributing to positive team environments.
Overview
5
5
years of professional experience
Work History
Sales associate & Cashier
Urban Outfitters
Glendale, CA
03.2026 - Current
- Delivers personalized customer service, guiding shoppers in product selection, sizing, and styling to enhance their shopping experience.
- Processes customer transactions accurately using the POS system, including purchases, returns, and exchanges.
- Collaborates with team members to achieve daily sales goals and streamline store operations, fostering a cohesive work environment.
- Organizes and maintains visually appealing sales floor that aligned with store merchandising standards, improving customer engagement.
- Supports inventory management through shipment processing, stockroom organization, and merchandise replenishment.
Instructional Aide & Afterschool Coach
Lashon Academy
Van Nuys, CA
08.2022 - Current
- Provides academic and behavioral support to students in individual, small group, and large group settings
- Tutors students with learning disabilities and language barriers, leading to improved comprehension and performance
- Foster a safe, inclusive environment that encourages student communication and engagement
- Assists teachers with classroom instruction and daily student activities to enhance student learning
- Collaborates with teachers and staff to reinforce learning goals and implement effective classroom management strategies
- Supervises students to ensure safety during class and afterschool programs
Day Camp Counselor & Day Camp Teacher
Camp Galileo
Burbank, CA
06.2025 - 08.2026
- Ensured camper safety by supervising activities, enforcing camp rules, and responding to first aid needs
- Built positive relationships with campers to promote trust, inclusion, and engagement
- Led daily activities and lessons for groups of elementary aged campers in a fast paced, hands on learning environment
- Managed classroom routines, transitions, and behavior while keeping campers engaged and on schedule.
- Communicated with parents and team members to ensure seamless daily operations and enhance camper experience
- Resolved minor conflicts through patience and creative problem solving, fostering a positive camp environment
Sales Associate & Cashier
Fashion Nova
Burbank, CA
11.2021 - 07.2022
- Helped 60+ customers daily through in person and phone support.
- Suggested products based on customer needs, occasions, and style preferences.
- Processed cash payments accurately and quickly through POS systems.
- Kept visual displays aligned with merchandising standards and promotional signage.
- Supported opening and closing tasks, including inventory checks.
- Organized stockroom merchandise to improve space use and access, labeled items, and assisted with shipment processing.
Education
Coursework - Nursing & Sociology
California State University, Sacramento
Sacramento, CACoursework - Education
College of The Canyons
Valencia, CAHigh School Diploma -
Cesar Chavez Learning Academies
San Fernando, CA05-2019
Skills
- Cash Handling & POS Systems
- Customer Service & Communication
- Team Collaboration
- Fast Paced Work Environments
- Conflict Resolution
- Time Management
- Youth supervision
- Student Support & Tutoring
LANGUAGES
English and Spanish
AWARDS
Employee of the Month recognized for strong work ethic and accountability, Loss Prevention Recognition Award
Timeline
Sales associate & Cashier
Urban Outfitters
03.2026 - Current
Day Camp Counselor & Day Camp Teacher
Camp Galileo
06.2025 - 08.2026
Instructional Aide & Afterschool Coach
Lashon Academy
08.2022 - Current
Sales Associate & Cashier
Fashion Nova
11.2021 - 07.2022
Coursework - Nursing & Sociology
California State University, Sacramento
Coursework - Education
College of The Canyons
High School Diploma -
Cesar Chavez Learning Academies