Mahla Sheikhshoaei
San Jose,CA
Summary
Aspiring aviation professional and current San Jose State University Aviation student, with a passion for the airline industry and strong background in customer service and teamwork. Seeking to contribute to a dynamic airport environment while gaining hands-on experience in aviation operations. Pilot training in progress.
Overview
7
7
years of professional experience
Work History
Sales Associate & Cashier
Zara
08.2024 - 01.2025
- Assisted customers with product selection and processed transactions efficiently
- Maintained organized displays and inventory control
- Delivered excellent customer service in a high-volume environment
- Handled cash register operations and ensured transaction accuracy
Volunteer, Front Desk
Sacramento International Airport
09.2024 - 12.2024
- Provided travelers with information regarding flights, terminals, and airport services
- Assisted passengers with directions and general inquiries
- Supported front desk staff in daily operations to enhance passenger experience
Sales Associate
Nordstrom Rack
11.2021 - 11.2023
- Maintained organized inventory and seasonal merchandising displays
- Delivered high-quality customer service and product recommendations
- Promoted loyalty programs to maximize customer engagement
- Awarded 'Employee of the Month' at the Folsom location
Receptionist / Mobile Repair Technician
Express Mobile Repair
01.2021 - 01.2023
- Managed online presence, including Google and social media pages
- Provided prompt customer support and resolved inquiries efficiently
- Recommended products and services based on customer needs
- Maintained a welcoming environment to ensure customer satisfaction
Nail Technician
Self-Employed
12.2020 - 07.2022
- Provided manicure and pedicure services tailored to client needs
- Developed a loyal client base through quality service and care
In-Home Support Service
IHSS
05.2020 - 11.2020
- Company Overview: In-Home Support Service
- Assisted elderly clients with daily activities, errands, and appointments
- Maintained a safe, friendly, and supportive environment for clients
- In-Home Support Service
Teacher Assistant
Vista Del Lago High School
08.2017 - 05.2019
- Supported administrative and classroom activities
- Assisted with event coordination and student progress tracking
- Communicated effectively with parents, staff, and faculty
Education
B.S. - Aviation (Professional Flight)
San Jose State University
05-2027
A.A. Degree - Math and Science
Folsom Lake College (Los Rios)
05.2024
Diploma -
Vista Del Lago High School
05.2019
Skills
- Customer Service & Communication
- Airport Passenger Assistance
- Multitasking & Time Management
- Team Collaboration
- Microsoft Office
- Cash Handling & POS Systems
- Social Media Management
- Problem-Solving
Languages
- Persian, Native / Bilingual
- English, Full Professional Proficiency
Timeline
Volunteer, Front Desk
Sacramento International Airport
09.2024 - 12.2024
Sales Associate & Cashier
Zara
08.2024 - 01.2025
Sales Associate
Nordstrom Rack
11.2021 - 11.2023
Receptionist / Mobile Repair Technician
Express Mobile Repair
01.2021 - 01.2023
Nail Technician
Self-Employed
12.2020 - 07.2022
In-Home Support Service
IHSS
05.2020 - 11.2020
Teacher Assistant
Vista Del Lago High School
08.2017 - 05.2019
B.S. - Aviation (Professional Flight)
San Jose State University
A.A. Degree - Math and Science
Folsom Lake College (Los Rios)
Diploma -
Vista Del Lago High School
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