Zuley Domínguez
Human Rights Advocacy
Washington,DC
Overview
12
12
years of professional experience
42
42
years of post-secondary education
2
2
Languages
Work History
Anti- Human Trafficking Intern
International Rescue Committee, IRC
01.2025 - 05.2025
- Played a key role, alongside my coordinator, in managing the T-1 visa application process to support the client's family reunification in coordination with the IOM team. Handled key tasks such as preparing immigration paperwork, drafting a detailed embassy visa appointment request email, and guiding the client through each step of the process.
- Researched and connected clients with public services, including SSA, cancer resources, legal interpretation, and connecting to "Know Your Rights" seminars, tailoring resources to meet individual needs and ensuring access to essential support.
- Managed multiple tasks and deadlines while translating important documents into Spanish and French to enhance client communication and understanding.
Bilingual Representative and Case Management
Maximus
05.2023 - 05.2024
- Worked on the CoverVA one year project and assisted individuals in obtaining government benefits, including Medicaid, SNAP, and MCOs.
- Managed case progress, drafted reports, and made adjustments to files for local departments of social service and social workers.
- Supported applicants from diverse communities in Virginia and facilitated communication with Latino and Indigenous groups from Central America by translating between English, Spanish, and the Quiché language.
- Handled sensitive information, including SSNs, in compliance with federal regulations, such as HIPAA and other privacy laws.
Spanish Language Tutor and Special Needs Tutor
Vistta Agency and Self-Employed
10.2019 - 11.2022
- Provided activities for children's development and assisted with homework to support their academic progress
- Employed listening and questioning techniques to assess student needs and track progress
Technical Communications Specialist
Ministry of Justice and Public Security of El Salvador
02.2018 - 07.2019
- Managed internal communications and scheduling, keeping meetings, deadlines, and key updates on track; prepared reports and presentations for government agencies.
- Handled sensitive information with care and created clear materials for interdepartmental collaboration, including guides for conferences with civil security officials.
- Supported social media efforts by drafting and scheduling posts, ensuring consistent messaging while maintaining confidentiality when sharing information.
Event Planning Assistant
Petroleum Company E.S
12.2015 - 12.2017
- Assisted the coordinator in organizing events for key stakeholders, ensuring smooth execution and attendee satisfaction
- Tracked local branch logistics, maintaining inventory and other records for five different gas stations across El Salvador
- Effectively manage event logistics, including venue selection, transportation, and catering to ensure seamless execution
Technical Customer Service
Telefónica C.A.
04.2013 - 10.2015
- Diagnosed and resolved customer problems, maintaining satisfaction through efficient support
- Communicated clearly and concisely with customers, ensuring they understood the solutions our team provided
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Criminal Justice
University of Maine At Presque Isle
Presque Isle, ME 05.2001 - 02.2025
Bachelor of Arts - International Studies and Languages with a Focus on Tourism
Don Bosco University
El Salvador 05.2001 - 07.2019
Skills
- Advocacy and Social Justice
- Program Coordination and Management
- Bilingual Copywriting and Content Creation
- Community Engagement and Empowerment
- Critical Thinking and Data Analysis
- Proficiency in Microsoft Office Suite & G Suite
- PowerPoint & Google Slides Presentation Design and Delivery
- Advocacy for Vulnerable Populations
- Strategy Development
- Cross-Cultural Understanding and Global Perspectives
Timeline
Anti- Human Trafficking Intern
International Rescue Committee, IRC
01.2025 - 05.2025
Bilingual Representative and Case Management
Maximus
05.2023 - 05.2024
Spanish Language Tutor and Special Needs Tutor
Vistta Agency and Self-Employed
10.2019 - 11.2022
Technical Communications Specialist
Ministry of Justice and Public Security of El Salvador
02.2018 - 07.2019
Event Planning Assistant
Petroleum Company E.S
12.2015 - 12.2017
Technical Customer Service
Telefónica C.A.
04.2013 - 10.2015
Bachelor of Science - Criminal Justice
University of Maine At Presque Isle
05.2001 - 02.2025
Bachelor of Arts - International Studies and Languages with a Focus on Tourism
Don Bosco University
05.2001 - 07.2019
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