Zuleyma Peralta Rios
El Paso,TX
Summary
Dynamic professional with a proven track record at Invisalign, excelling in quality control and customer service. Skilled in office administration and appointment scheduling, I enhanced workflow efficiency and trained teams on best practices. My proactive approach to problem-solving and strong communication skills fostered a culture of continuous improvement.
Experienced with managing office communications, schedules, and records. Utilizes strong organizational and multitasking skills to ensure smooth office operations. Track record of effective communication and problem-solving in dynamic environments.
Overview
5
5
years of professional experience
Work History
Reception Secretary
ZFC
07.2021 - 10.2023
- Managed calendar scheduling and coordinated appointments for executives, ensuring efficient time management.
- Organized and maintained electronic filing systems, enhancing accessibility and information retrieval.
- Assisted in preparing meeting agendas and taking minutes, fostering clear communication among team members.
- Developed internal documentation processes that improved workflow efficiency and reduced errors.
- Responded to inquiries promptly via phone and email, maintaining high levels of customer service.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Quality Control Group Leader
Invisalign
10.2018 - 07.2021
- Led quality control inspections to ensure compliance with industry standards.
- Trained and mentored team members on quality assurance processes and best practices.
- Analyzed product defects to identify root causes and implement corrective actions.
- Developed and refined quality control procedures to enhance efficiency and accuracy.
- Monitored production processes for adherence to quality specifications and regulatory requirements.
- Conducted regular audits of quality systems to ensure continuous improvement initiatives are effective.
Education
No Degree - Computer Systems Engineering
Universidad Autonoma De Cuidad Juarez
Juarez, Chihuahua,Mexico07-2023
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- Calendar management
- Schedule management
- Mail distribution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Reception Secretary
ZFC
07.2021 - 10.2023
Quality Control Group Leader
Invisalign
10.2018 - 07.2021
No Degree - Computer Systems Engineering
Universidad Autonoma De Cuidad Juarez