GRISELDA TORRES
Office Operation Specialist
San Fernando,CA
Work Preference
Summary
Results-driven professional with 10 years of experience in administration, customer service, and clerical functions. Expertise includes leadership, strategic thinking, time management, adaptability, and organizational skills, enabling effective problem-solving and goal achievement.
Overview
1
1
Language
14
14
years of professional experience
Work History
Reception Secretary
ACE Alliance for Community Empowerment
Woodland Hills, CA
09.2026 - Current
- Managed participant and visitor processing through completion of routine administrative tasks to support smooth operations.
- Managed service area organization while delivering professional, respectful support to participants, visitors, and community members.
- Assisted visitors with center sign-in form completion and reviewed forms to ensure required basic information was captured.
- Protected participant information to support privacy compliance and maintain confidentiality at all times.
- Coordinated copy, scan, print, and file processes to support approved-document organization per staff instructions.
- Prepared approved forms and packets and maintained logs, checklist, and basic spreadsheets.
Bilingual Administrative Assistant
Contractors State License School
Van Nuys, CA
10.2021 - 11.2023
- Demonstrated proficiency in office tasks including organization and communication.
- Coordinated executive management meetings, ensuring efficient scheduling and preparation.
- Managed data entry for student registration, maintaining accuracy and timeliness.
- Displayed comprehensive office skills.
- Contractors State License School is a professional licensing institution focusing on with an estimated $3 million budget.
Office Assistant/Clerical
Alliance Marine - Innovation & Technology
Sun Valley, CA
03.2021 - 09.2021
- Managed filing, appointment scheduling, and customer service processes while coordinating improvement strategies with senior management to enhance operational efficiency.
- Developed strategies for family-related events, ensuring timely completion and distribution of enrollment packages.
- Oversaw implementation of safety procedures to ensure compliance during the COVID-19 pandemic.
- Assisted students with their curriculum and ensured assignment completion.
- Alliance Marine - Innovation & Technology is a private non-profit institution focusing on with an estimated $1 million budget.
Administrative Assistant
LACOE Gain Program
Chatsworth
04.2017 - 01.2020
- Supported staff and management in Department of Social Services by coordinating administrative functions.
- Maintained electronic and hard copy filing systems, managing postal, scanning, faxing, and copying processes to ensure organized documentation.
- Managed main headquarters phone system and provided participants with information on programs, schedules, and services.
- Maintained the electronic and hard copy filing systems, while managing the postal, scanning, faxing, and copying processes.
Customer Service Representative Team Lead
Target
Woodland Hills, CA
12.2015 - 12.2016
- Helped customers complete their final checkout process by providing assistance with their merchandise.
- Responsible for assisting customers with their merchandise at the time of final checkout.
- Answered inbound calls to assist customers with online orders, pick-ups, and deliveries, enhancing service efficiency.
- Filled shelves with merchandise in the store and organized stock in the company’s on-site warehouse.
- Examined and inspected items for prior wear, defects, and reported damage to management.
- Customer Service/Cashier
Warehouse Clerk
MEND
Pacoima, CA
07.2013 - 03.2014
- Processed returned merchandise and documented transactions manually and digitally.
- Examined and inspected items for prior wear, defects, and reported damage to management
- Disposed of damaged and defective items, documenting findings in the relevant system for inventory accuracy.
- Handled item packaging and stocked the warehouse.
- Documented the usage and damage of stock-handling equipment in detail.
Receptionist/Office Assistant
El Nido Family Center
Mission Hills
08.2012 - 09.2012
- Scheduled daily appointments, directed incoming phone calls, and relayed correspondence to relevant stakeholders.
- Communicated with both internal associates and external customers to guide them on addressing and resolving outstanding complaints.
- Streamlined filing, mailing, and database systems to enhance accessibility and organization.
- Operated office machinery, such as photocopiers, facsimile machines, voicemail systems, and personal computers.
- Developed meeting agendas and documented meeting minutes to ensure clear communication of decisions.
- Collected, counted, and disbursed funds, managed bookkeeping, and completed banking transactions.
- Managed financial and educational records/reports to support informed decision-making.
Education
High School Diploma - General Education
Los Angeles Mission College
Sylmar, CAHigh School Diploma - undefined
Sylmar High School
Sylmar, CASkills
- Bilingual English/Spanish
- Microsoft Office (Word/Excel/PowerPoint)
- Data entry
- Excellent Customer Service
- Collaboration
- Strong communicator
- Effective Time Management
- Self-Starter/Quick Learner
- Professional Work Ethic
- Positive Attitude
Languages
Spanish
Full Professional
Certification
- CAP - Certified Administrative Professional
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Author of “[Article Title],” published in [Journal Name] in [Year].
- Resolved product issue through consumer testing.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Girls & Boys Clubs
- El Nido Family Center
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft, Excel, PowerPoint and Google Doc, Scan, Copy
Interests
Motivated Attitude
Social work
Conventional Work
Timeline
Reception Secretary
ACE Alliance for Community Empowerment
09.2026 - Current
Bilingual Administrative Assistant
Contractors State License School
10.2021 - 11.2023
Office Assistant/Clerical
Alliance Marine - Innovation & Technology
03.2021 - 09.2021
Administrative Assistant
LACOE Gain Program
04.2017 - 01.2020
Customer Service Representative Team Lead
Target
12.2015 - 12.2016
Warehouse Clerk
MEND
07.2013 - 03.2014
Receptionist/Office Assistant
El Nido Family Center
08.2012 - 09.2012
High School Diploma - undefined
Sylmar High School
High School Diploma - General Education
Los Angeles Mission College