HEATHER RUBALCAVA
Pomona,CA
Summary
Healthcare administrative professional with 20+ years experience. Dependable and detail-oriented, possess strong organizational skills crucial for managing office tasks efficiently. Fluent track record of enhancing patient care through efficient coordination of admissions. Expertise in Cerner EMR, revenue cycle management, and fostering communication between patients and providers. Bilingual in English and Spanish, driving improved patient experiences.
Overview
26
26
years of professional experience
Work History
LDRP Unit Secretary / Patient Care Support Technician / Store Room Clerk
Pomona Valley Hospital Medical Center
Pomona, CA
03.2026 - Current
- Chosen for role to assist with LDRP operations and improve workflow.
- Provide administrative and operational support for a 20-room Labor, Delivery, Recovery, and Postpartum unit and 9-bed obstetrical triage area.
- Coordinate admissions for scheduled inductions, cesarean deliveries, and triage patients.
- Facilitate admissions, transfers, discharges, and bed coordination activities.
- Maintain accurate patient records, charts, and documentation.
- Collaborate with physicians, nurses, leadership, and ancillary departments.
- Manage inventory and ordering of medical supplies and equipment.
Department Secretary - Sweet Success Program
Pomona Valley Hospital Medical Center
Pomona, CA
12.2015 - 03.2026
- Provided administrative support for a specialized diabetes and maternal health program.
- Coordinated patient registration, referrals, appointments, and insurance processes to streamline access to care.
- Liaised between patients, providers, and insurance carriers to facilitate communication and resolve issues.
- Supported a clinical team of 8 registered nurses.
- Supported revenue cycle operations through precise documentation and charge capture to ensure financial accuracy.
- Managed incoming calls on an 8-line phone system, ensuring efficient call routing to appropriate departments.
- Led the organization of all staff meetings, promoting collaboration and information sharing within the team.
Medical Assistant / Referral Coordinator
San Gabriel Perinatal Center
Pomona, CA
06.2008 - 12.2015
- Assisted with examinations, ultrasound procedures, diagnostic testing, and patient care to enhance patient experience and support clinical outcomes.
- Performed phlebotomy, injections, patient assessments, and documentation.
- Processed referrals, authorizations, and insurance pre-certification requests, ensuring timely patient access to necessary services.
- Coordinated with over 10 OB-GYN referring providers to ensure complete and accurate documentation was provided pertaining to the referring diagnosis.
- Coordinated appointments from referring OB-GYN providers, facilitating seamless patient transitions and continuity of care.
- Supported 5 physicians and 2 ultrasound technicians in a maternal-fetal medicine practice.
Front Office Supervisor / Medical Assistant
Grand Medical Group
Chino, CA
05.2000 - 06.2008
- Supervised front-office operations for 8-10 physicians to ensure smooth workflow.
- Coordinated surgery scheduling, referrals, authorizations, and insurance processes to optimize patient care.
- Managed scheduling of surgeries and pre-operative/post-operative appointments to enhance patient flow.
- Supported physicians in examinations, procedures and diagnostic testing.
- Verified documentation for accurate billing and reimbursement.
- Provided leadership, training, and operational support to staff.
Education
Clinical Medical Assistant Certification -
North-West College
CaliforniaSkills
- Patient Registration
- Referral Coordination
- Insurance Verification
- Prior Authorizations
- HIPAA Compliance
- EMR/EHR
- Cerner
- Greenway
- OB Focus
- Revenue cycle and Charge Capture
- Medical Terminology
- Supply Chain Coordination
- Bilingual English/Spanish
Timeline
LDRP Unit Secretary / Patient Care Support Technician / Store Room Clerk
Pomona Valley Hospital Medical Center
03.2026 - Current
Department Secretary - Sweet Success Program
Pomona Valley Hospital Medical Center
12.2015 - 03.2026
Medical Assistant / Referral Coordinator
San Gabriel Perinatal Center
06.2008 - 12.2015
Front Office Supervisor / Medical Assistant
Grand Medical Group
05.2000 - 06.2008
Clinical Medical Assistant Certification -
North-West College