Zuli Veronica Alcantar
Watsonville,CA
Summary
Results-driven Success Coach specializing in productivity and efficiency. Expertise in motivational interviewing, goal-setting strategies, and resilience training enhances client growth. Strong communicator with active listening skills, adept at providing exceptional customer service. Thrives in fast-paced environments, demonstrating adaptability and a commitment to delivering high-quality results under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Success Coach
San Jose State University Spartan Phalanx
San Jose, CA
01.2026 - Current
- Facilitate weekly online group counseling sessions to support students' academic, personal, and social development. Using the Community Cultural Wealth model.
- Create a safe, inclusive, and supportive environment that encourages open dialogue and peer engagement.
- Adapt session plans and facilitation strategies to meet diverse student needs, learning styles, and emerging challenges.
- Identified barriers to student success and provided resources and follow-up support to enhance student engagement.
- Monitored student participation and progress, adjusting interventions to enhance engagement and improve outcomes.
- Collaborate with faculty, staff, and support services to ensure holistic student support.
- Analyzed group dynamics and student outcomes using Community Cultural Wealth Theory framework to recognize and build upon strengths and assets.
- Take detailed session notes and document student progress in accordance with organizational guidelines.
- Ensured confidentiality to create a safe environment for students to share personal issues.
Lead Cashier/ Retail Assistant
United Cerebral Palsy of the North Bay Flipside Thrift
Santa Cruz, CA
06.2025 - 04.2026
- Supervised cashier team during shifts, directing workflow and assigning daily duties to ensure operational efficiency.
- Ensure smooth front-end operations by monitoring register activity, customer flow, and break schedules.
- Guided team and resolved escalated customer service issues, enhancing customer satisfaction.
- Train new cashiers on company policies, POS systems, and customer service standards.
- Prepare daily sales reports and communicate operational updates to management.
- Assisted with inventory tracking and supply ordering while maintaining front-end organization to support store operations.
- Ensure compliance with company policies, safety standards, and loss prevention procedures.
Student Assistant
CSULB New Student and Family Programs
Long Beach, CA
05.2023 - 08.2024
- Collaborated with faculty and staff to facilitate student orientation workshops.
- Coordinated student events and activities, enhancing student engagement and participation.
- Assisted students with general inquiries and provided guidance to help them navigate the university's resources.
- Provided administrative support such as filing, photocopying, scanning, faxing, and sorting mail.
- Promoted events and services via information tables and designated campus events.
- Followed school schedules and policies to promote safety and learning.
- Assisted with onboarding activities for new students and families.
- Organized campus events and workshops for student engagement.
- Managed communication between students and family programs staff.
- Provided administrative support to program coordinators during events.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Responded promptly to emails from faculty members and students regarding scheduling conflicts or other issues.
Student Assistant
CSULB Social Work Department
Long Beach, CA
12.2022 - 05.2023
- Entered and structured applicant data for social work master's program, ensuring accuracy and completeness.
- Created and edited Excel sheets to organize and analyze professors' evaluations.
- Collaborated with director and assistant to prioritize and complete daily tasks.
- Performed data entry for computer reports and organized administrative paperwork.
Student Assistant
Cabrillo College Student Health Services
Aptos, CA
10.2020 - 05.2022
- Coordinated student events and activities, enhancing student engagement and participation.
- Partnered with faculty and staff to facilitate efficient operation of student services and activities.
- Fielded telephone calls, entered data, filed data, faxed documents, and word processing.
- Performed data entry computer reports and various other paperwork-related administrative tasks.
- Trained in Mental Health First Aid, to be able to work under different scenarios and a diversity of students.
Paraprofessional Undergraduates Providing Individualized Learning Services (P.U.P.I.L.S)
Migrant Education
Watsonville, CA
07.2021 - 08.2021
- Delivered 1:1 and small group support to boost students' academic performance.
- Facilitated distance learning for elementary students through effective communication with students and parents.
- Conducted virtual tutoring sessions to enhance student engagement and understanding.
Education
Master of Counseling and Guidance -
San Jose State University (SJSU)
1 Washington Sq, San Jose, CA 9519205-2027
Bachelor of Arts - Sociology
California State University, Long Beach (CSULB)
1250 Bellflower Blvd, Long Beach, CA 9084005-2024
Associate in Arts - Sociology for Transfer AA-T
Cabrillo College
Aptos, CA05-2022
Associate in Arts - Liberal Arts-Interdisciplinary Studies
Cabrillo College
Aptos, CA05-2022
Associate in Arts - Health Science
Cabrillo College
Aptos, CA05-2022
Skills
- Group counseling
- Effective communication
- Team leadership
- Active listening
- Public speaking
- Adaptability
- Data analysis
- Google Suite
- DocuSign
- File Maker Pro
- Peoplesoft
- Pyramed
- Time management
- Multitasking
- Attention to detail
- Conflict management
- Empathy
- Teamwork
- Critical thinking
- Responsibility
- Self-awareness
- Tolerance
- Task prioritization
- Attention to detail
Certification
Certified Mandated Reporter
Timeline
Success Coach
San Jose State University Spartan Phalanx
01.2026 - Current
Lead Cashier/ Retail Assistant
United Cerebral Palsy of the North Bay Flipside Thrift
06.2025 - 04.2026
Student Assistant
CSULB New Student and Family Programs
05.2023 - 08.2024
Student Assistant
CSULB Social Work Department
12.2022 - 05.2023
Paraprofessional Undergraduates Providing Individualized Learning Services (P.U.P.I.L.S)
Migrant Education
07.2021 - 08.2021
Student Assistant
Cabrillo College Student Health Services
10.2020 - 05.2022
Master of Counseling and Guidance -
San Jose State University (SJSU)
Bachelor of Arts - Sociology
California State University, Long Beach (CSULB)
Associate in Arts - Sociology for Transfer AA-T
Cabrillo College
Associate in Arts - Liberal Arts-Interdisciplinary Studies
Cabrillo College
Associate in Arts - Health Science
Cabrillo College