ZULIZN RODRIGUEZ
Philadelphia,PA
Summary
Reliable worker with a good work ethic and the ability to quickly adapt to new tasks and environments. Experienced in problem-solving and communication. Ready to learn and grow.
Overview
3
3
years of professional experience
Work History
Hostess
Schulson Collective
12.2024 - 2026
- Assisted in training new staff on service standards and customer interaction protocols.
- Handled reservations and waitlist management using restaurant management software.
- Provided menu information and answered guest inquiries to facilitate informed dining choices.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Welcomed guests and managed seating arrangements to optimize flow and guest experience.
Hostess
MOREA
08.2021 - 11.2024
- Escorted guests to tables or offered open seating options in bar and outside areas to enhance guest experience.
- Escorted guests to proper tables or offered open seating options in bar and outside areas.
- Greeted patrons and coordinated table assignments based on party preferences to optimize seating efficiency.
- Supported servers through high-volume shifts with table clearing.
- Answered phone calls to take reservations and address guest questions and concerns.
- Assisted servers during busy times to expedite food delivery and uphold high guest satisfaction throughout meals.
Cashier
Marion Bros Cheesestasks
04.2023 - 08.2023
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues, enhancing customer satisfaction.
- Supported team during peak periods, ensuring smooth service delivery and maintaining high customer service standards.
- Assisted team members during high-volume periods to ensure efficient service delivery.
- Coordinated with kitchen staff to streamline order processing and maintain timely service flow, contributing to overall efficiency.
- Assisted team members during busy periods by managing cashier duties alongside other station responsibilities.
Education
High School Diploma -
Academy At Palumbo
Philadelphia, PA06.2021
Skills
- Empathy and reliability
- Phone etiquette
- Effective multitasking
- Conversant in Spanish
- Interactive communication skills
- Customer service
Timeline
Hostess
Schulson Collective
12.2024 - 2026
Cashier
Marion Bros Cheesestasks
04.2023 - 08.2023
Hostess
MOREA
08.2021 - 11.2024
High School Diploma -
Academy At Palumbo