Yoanna Zaharieva-Georgieva
Milwaukee,WI
Summary
Current psychology student at Marquette University with a passion for understanding others. Studying to go into forensic psychology and ready to use years of leadership skills developed by working with children and adults in dance classes, professional businesses, and academic environments. Offering strong interpersonal skills and a drive to help those who aren't able to help themselves.
Overview
3
3
years of professional experience
Work History
Hostess
Tomahawk BBQ Steakhouse
05.2024 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Receptionist
Eco Broom Cleaning
08.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Internship
Milwuakee Rescue Mission
09.2023 - 12.2023
- Organized the clothing donation rooms for the residents at the shelter.
- Worked and interacted with women and children from different backgrounds who ended up at Milwaukee Rescue Mission.
- Gained contrasting perspectives from each individual and learned to effectively communicate with traumatized, scared, and/or untrusting individuals.
Dance Teacher
Royal Academy of Dance
08.2021 - 08.2023
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer's strengths while improving areas of weakness.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Promoted creative expression to encourage students to explore dance as art and self-expression through movement.
- Planned routines for recitals and performances.
- Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
- Recognized and adapted to different learning styles to productively communicate and teach materials to all students.
- Supported students ages 3-17 by leading classes with clear instructions, engaging activities, and a welcoming environment.
Education
Bachelor of Arts - Psychology
Marquette University
Milwaukee, WI05.2027
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Teamwork and Collaboration
- Clear Communication
- Time Management
- Reliability
- Team Leadership
Languages
English
Native or Bilingual
Bulgarian
Native or Bilingual
Timeline
Hostess
Tomahawk BBQ Steakhouse
05.2024 - 08.2024
Internship
Milwuakee Rescue Mission
09.2023 - 12.2023
Receptionist
Eco Broom Cleaning
08.2022 - 08.2024
Dance Teacher
Royal Academy of Dance
08.2021 - 08.2023
Bachelor of Arts - Psychology
Marquette University
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