ZULMA LEAL
Houston,TX
Summary
I am hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
The UPS Store 3229
Houston, TX
02.2024 - Current
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Answered phone calls to assist customers with questions and orders.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Amazon returns
- Pack and ship
- Help customers with printing orders
MATERIAL HANDLER
CTDI
Houston, TX
12.2021 - 04.2023
- Running state-of-the start testing equipment for consumer electronics
- Build boxes and cartons
- Pick, pack & ship units
- Unpackage, sort & stage units for production
- Monitored flow of materials and parts to meet schedule commitments
- Utilized RF scanners and data entry systems for accurate tracking of product movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor
- Helped train new employees in safe practices and warehouse procedures.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
STORE ASSOCIATE
Famous Foot Wear
Houston, TX
01.2019 - 01.2020
- Labeled, tagged, and sorted merchandise for sale
- Processed cash and credit payments with accurate cash-handling
- Performed general store maintenance for clean store appearance
- Restocked shelves with appropriate items to support availability
- Greeted customers and answered questions, assisting with needs and finding items
- Processed customer returns and exchanges to support customer satisfaction
- Maintained knowledge of sales and promotions, return policies and security practices.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
CUSTOMER SERVICE
Laurens Fragrances LLC
Houston, TX
02.2018 - 11.2018
- Helped customers make a knowledgeable selection of several types of name brand fragrances
- Assisted with the check out process and managing currency
- Committed to delivering excellent customer service while working in a fast-paced environment
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Provided efficient and courteous service to customers at all times
- Greeted incoming customers and provided reliable, friendly customer service.
PULLER/STOCKER
XL Parts
Houston, TX
01.2016 - 05.2017
- Kept an accurate count of inventory
- Managed customer orders in a sufficient time frame
- Organized, cleaned, and sanitized common work areas to ensure the safety of workers
- Handled and calculated complex orders and gave helpful opinions to help customers make a knowledgeable purchase
- RF scanner directed to locations to pick parts that were placed into totes and then sent down the conveyor to packing
- Increased order accuracy by diligently following picking procedures and verifying product information.
- Enhanced safety in the workplace by strictly adhering to safety protocols and reporting potential hazards.
- Exceeded performance goals regularly, consistently pulling orders accurately and efficiently within designated timeframes.
- Maintained open communication with supervisors, providing updates on progress and addressing any concerns promptly.
Education
COMPLETED COURSEWORK TOWARDS DIPLOMA -
Stan Berry High School
10.2014
Skills
- Fast Learner
- Great Communication
- Leadership
- Critical Thinking
- Bilingual
Timeline
Customer Service Cashier
The UPS Store 3229
02.2024 - Current
MATERIAL HANDLER
CTDI
12.2021 - 04.2023
STORE ASSOCIATE
Famous Foot Wear
01.2019 - 01.2020
CUSTOMER SERVICE
Laurens Fragrances LLC
02.2018 - 11.2018
PULLER/STOCKER
XL Parts
01.2016 - 05.2017
COMPLETED COURSEWORK TOWARDS DIPLOMA -
Stan Berry High School