Zulma Melendrez
Phoenix,AZ
Summary
Dynamic Quality Manager with a proven track record at Grand Canyon Foods Int., excelling in compliance monitoring and team training. Enhanced quality processes, driving efficiency and customer satisfaction. Adept at problem-solving and fostering collaboration, I bring strong analytical skills and a commitment to excellence in quality management systems.
Overview
6
6
years of professional experience
Work History
Quality Manager
Grand Canyon Foods Int.
Phoenix, AZ
12.2019 - Current
- Ensured compliance with quality standards through regular inspections and audits.
- Collaborated with cross-functional teams to resolve quality issues effectively.
- Developed and maintained quality documentation, including procedures and manuals.
- Assisted in training staff on quality control processes and best practices.
- Improved quality processes for increased efficiency and effectiveness.
Call Center and Sales
DDT Contract Company Inc.
03.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
El Pollo Loco
Phoenix, AZ
04.2024 - 10.2024
- Assisted customers with inquiries, providing product knowledge and support.
- Handled cash and card payments accurately, ensuring secure transaction procedures.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered exceptional customer service, fostering positive relationships with patrons.
- Adapted to new systems and processes quickly to meet changing operational needs.
- Collaborated with team members to streamline checkout operations during peak hours.
Cashier
Birreria Obregon
Phoenix, AZ
12.2021 - 05.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
Education
Maryvale High School
Phoenix, AZ2018
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- Team Training
- Customer satisfaction
- Analytical mindset
- Problem-solving
- Team leadership
- Problem resolution
- Teamwork and collaboration
- Customer service
- Scheduling and coordinating
- Computer skills
- Hiring and training
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cashier
El Pollo Loco
04.2024 - 10.2024
Call Center and Sales
DDT Contract Company Inc.
03.2023 - 02.2025
Cashier
Birreria Obregon
12.2021 - 05.2022
Quality Manager
Grand Canyon Foods Int.
12.2019 - Current
Maryvale High School