Zulma MUNIZ
Colorado Springs,CO
Summary
Dedicated and passionate professional with a strong desire for personal and professional growth. Committed to making a positive impact on vulnerable populations and advocating for human rights. Experienced in collaborating with Judges, court liaisons, Public Defenders, District Attorneys, Sheriff's Office, Colorado Department of Human Services, Federal Field Specialist, contract field specialist,and Health and Human Services. A team player who thrives in collaborative environments and is eager to contribute to meaningful work. Knowledgeable Case Manager experienced in coordinating care for minors, homeless, and families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Forensic Navigator/Restoration Educator
Colorado Department of Human Services
08.2023 - 06.2024
- In this role, I had the opportunity to present cases to the 4th judicial court, work along with community stakeholders, judges, court liaisons, public defenders, District Attorneys, Sheriff's Office, Jail Based Mental Health, and Colorado Department of Human Services
- Served pre-sentence, adjudicated, convicted and, possibly, pretrial clientele, vulnerable transient, incompetent individuals in jail, and develop an individual service plan to discharge to the community with resources to prevent recidivism
- Additionally, those that were need extra help would be placed in the Colorado Mental Health Institute at Pueblo (CMHIP) until doctors and the courts agree on a stable condition and safe enough to reintegrate into the community
- Provides restoration education to incarcerated competency involved individuals who have been identified by the Jail Based Behavioral Health Services team
- Collaborated with behavioral health stakeholders included sober living homes, Veteran Services, Mental Health Transitional Living, and a host of other resources
- Attend the 4th judicial DST court and inform and update the judge, the Public Defender, District Attorney and Bridges Liaison, regarding the client status
- Attending and host meetings, with staff, and supervisors.
Case Manager
Insight Global (Ft Bliss- ICF)
06.2023 - 06.2023
- As a Case Manager/Unification Specialists closely worked with the Program Director, Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S
- Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs that Endeavors supports
- Interview, investigate, receive, evaluate, and disseminate information pertaining to each case.
- Evaluate sponsors psychological, emotional, home and environment for any signs of potential threats.
- Analyze and problem solve rising emergencies with the child under care including psychological, physical, and medical in the emergency shelter.
- Provide support to Office of Refugee and Resettlement as well as other agencies to ensure release of minors in a safe timely manner.
- Conduct verification of documents, database searches and evaluating information received telephonically and/or through electronic submissions.
- As well as for recommendation of community resources.
- Search open-source databases to provide guidance to required appointments such as sponsor fingerprints
- Conduct background, sex offender, previous sponsorship, and criminal activity, checks to decrease threat potentials
- Receive, verify and upload legal documents, case notes, interview reports from sponsors, records from courts, embassy, etc.
- Interpret data regarding policy and regulation from ORR and evaluate the information at hand to assist in compiling and completing each case
- Communicate effectively, both orally and in writing, and prepare and issue reports related to each case to Federal Field Officers.
Case Specialist Facilitation Coordinator
Arena Technical Resources
12.2022 - 01.2023
- As Case Specialists the Program Director worked closely with Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S
- Department of Health & Human Services (HHS), Office of Refugee Resettlements (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs TPG support
- Proficiency in operating and maneuvering computers, laptops, smart phones and with knowledgeable use of social media, web chat, and source language colloquial terms and expressions
- Demonstrated ability to service a diverse group of clients, including refugees or other vulnerable populations
- Experience and high level of comfortability operating technology and learning new software applications quickly
- Organized, works with a sense of urgency and is a deadline-driven self-starter; capable of juggling multiple priorities at once and executing each to completion despite obstacles
- Aptitude to work cross functionally with TPG personnel and Social Services Agencies to deliver the highest quality of work under extreme pressure and in a fast-paced environment.
Case Manager
Endeavors
04.2022 - 09.2022
- As Case Manager/Unification Specialists a focus on working closely with Program Director, Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S
- Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs that Endeavors supports
- Interview, receive, evaluate, and disseminate information pertaining to each case
- Evaluate sponsors psychological, emotional, home and environment for any signs of potential threats
- Analyze and problem solve rising emergencies with the child under care including psychological, physical, and medical in the emergency shelter
- Provide support to Office of Refugee and Resettlement as well as other agencies to ensure release of minors in a safe timely manner
- Conduct verification of documents, database searches and evaluating information received telephonically and/or through electronic submissions
- As well as for recommendation of community resources
- Search open-source databases to provide guidance to required appointments such as sponsor fingerprints
- Conduct background, sex offender, previous sponsorship, and criminal activity, checks to decrease threat potentials
- Receive, verify, and upload legal documents, case notes, interview reports from sponsors, records from courts, embassy, etc
- Utilized social media platforms as a means of communication, collection of documents, and mapping
- Interpret data regarding policy and regulation from ORR and evaluate the information at hand to assist in compiling and completing each case
- Communicate effectively, both orally and in writing, and prepare and issue reports related to each case to Federal Field Officers.
Lead Data Specialist
Loyal Source Government Services
04.2021 - 07.2021
- Lead Data Specialist serves as one of the data representatives in the Emergency Intake Shelter for unaccompanied minors
- Data Specialist collects and analyses data to identify trends and provide leadership with valuable information
- The main duties include identifying, gathering, analyzing data, and making insights accessible to the leadership
- The ability to work 12-13 hours a day
- Working as part of a team utilized communication and analytical techniques to evaluate and answer inquiries; asking significant questions to obtain additional information
- Communicated to exchange information with a diverse array of individuals, adapting communication techniques and determining appropriate action for specific situations
- Attended a variety of meetings and conferences for the purpose of taking notes; providing pertinent input and recommendations; annotating the need for initiating and devising changes in operation; and taking pertinent actions as a result of the meeting
- Queried databases or other information outlets to conduct research on a specific subject
- Analyzed and evaluated information to make decisions
- Orally and technologically communicated within departments to obtain, exchange, interview, relay or verify information
- Manipulated automated information systems to query, retrieve, enter, and modify data
- Created and maintained records and files in accordance with records management procedures
- Addressed a variety of conventional problems, questions, or situations in conformance with established criteria
- Gathered pertinent information, provided guidance, and resolved threatening and/or routine problems
- Utilized automated systems to collect, process, and evaluate data to identify patterns of activity
- Evaluated the significance, validity, and relevance of data in support of investigative case work
- Prepared and issued reports verifying format, grammar, correctness, factual completeness, accuracy, appropriateness of content, and conformance with policies and procedures
- Assessed quantitative and qualitative data reports to high-ranking officials for the ongoing participation and attendance to local, regional, and national meetings/conferences
- Assisted in typing meeting memos and disseminated them to upper management
- Utilized databases to research and verify information
- Properly executed decision making, problem solving, analyzing, and disseminating reports and statistics ensuring pertinent information was forwarded to the appropriate sources
- A departmental liaison ensuring proper communication, planning, reporting, and evaluating of information in various departments
- Including determining follow-up actions to information being received for overall mission, ensuring proper and safe release of minors.
Bilingual Case Manager
Loyal Source Government Services
04.2021 - 07.2021
- As Case Manager/Unification Specialists the focus was to work closely with the Program Director, Case/Unification Manager, Clinical Services, potential sponsors, other workers/staff, or stakeholders as applicable and in collaboration with the U.S
- Department of Health & Human Services (HHS), Office of Refugee Resettlement's (ORR) Unaccompanied Children Program and its care providers, and any additional clients and programs that Endeavors supports
- Interview, receive, evaluate, and disseminate information pertaining to each case
- Evaluate sponsors psychological, emotional, home and environment for any signs of potential threats
- Analyze and problem solve rising emergencies with the child under care including psychological, physical, and medical in the emergency shelter
- Provide support to Office of Refugee and Resettlement as well as other agencies to ensure release of minors in a safe timely manner
- Conduct verification of documents, database searches and evaluating information received telephonically and/or through electronic submissions
- As well as for recommendation of community resources
- Search open-source databases to provide guidance to required appointments such as sponsor fingerprints
- Conduct background, sex offender, previous sponsorship, and criminal activity, checks to decrease threat potentials
- Receive, verify, and upload legal documents, case notes, interview reports from sponsors, records from courts, embassy, etc
- Utilized social media platforms as a means of communication, collection of documents, and mapping
- Interpret data regarding policy and regulation from ORR and evaluate the information at hand to assist in compiling and completing each case
- Communicate effectively, both orally and in writing, and prepare and issue reports related to each case to Federal Field Officers.
Education
Bachelor of Arts - Security Studies University (Intelligence and National Security)
University of Texas At El Paso (UTEP)
El Paso, TX12.2024
Associate of Arts - Criminal Justice
El Paso Community College (EPCC)
El Paso, TX12.2014
Legal Information Specialist -
Computer Career Center El Paso
El Paso, TX01.2003
Skills
- Patient support
- Client Advocacy
- Case Management
- Discharge Planning
- Case Documentation
- Case Planning
Accomplishments
- Documented and resolved behavioral health issues which led to community release.
- Collaborated with team in the development of individual service plans, Restoration Education with Community Based Programs.
- Achieved positive results through effectively helping with case management.
- Achieved documentation and reporting by completing tasks with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Microsoft Office to develop reports, and email to communicate in a professional manner.
- Supervised team of four staff members.
Volunteer Experience
- Del Sol Church to El Paso Migrant Center, El Paso, TX, November 2018, June 2023, Welcome and aid migrants as they arrived from recently released from Immigration and Customs Enforcement (ICE). Received and reviewed sponsor information, DRO and Notice to Appear and additional forms to contact sponsor. Followed up with the Notice to Appear with each migrant. Communicated migrant with sponsor and guided them in booking bus or airfare. Support the humanitarian cause by serving food, providing clothing, or any basic need and any additional support services. Participated in transportation planning. Pray for them and guide them spiritually. The migrations come from Central America as they experienced an escalation in violence, drug/sex trafficking, and extortion of families and are seeking refuge in the United States.
- Annunciation House, El Paso, TX, November 2018, June 2023, Welcome and aid migrants as they arrived from recently released from Immigration and Customs Enforcement (ICE). Received and reviewed sponsor information, DRO and Notice to Appear and additional forms to contact sponsor. Followed up with the Notice to Appear with each migrant. Communicated migrant with sponsor and guided them in booking bus or airfare. Support the humanitarian cause by serving food, providing clothing, or any basic need and any additional support services. Participated in transportation planning. Pray for them and guide them spiritually. The migrations come from Central America as they experienced an escalation in violence, drug/sex trafficking, and extortion of families and are seeking refuge in the United States.
- Tobin Park United Methodist Church, El Paso, TX, November 2018, June 2023, Welcome and aid migrants as they arrived from recently released from Immigration and Customs Enforcement (ICE). Received and reviewed sponsor information, DRO and Notice to Appear and additional forms to contact sponsor. Followed up with the Notice to Appear with each migrant. Communicated migrant with sponsor and guided them in booking bus or airfare. Support the humanitarian cause by serving food, providing clothing, or any basic need and any additional support services. Participated in transportation planning. Pray for them and guide them spiritually. The migrations come from Central America as they experienced an escalation in violence, drug/sex trafficking, and extortion of families and are seeking refuge in the United States.
- Rescue Mission, El Paso, TX, November 2018, June 2023, Welcome and aid migrants as they arrived from recently released from Immigration and Customs Enforcement (ICE). Received and reviewed sponsor information, DRO and Notice to Appear and additional forms to contact sponsor. Followed up with the Notice to Appear with each migrant. Communicated migrant with sponsor and guided them in booking bus or airfare. Support the humanitarian cause by serving food, providing clothing, or any basic need and any additional support services. Participated in transportation planning. Pray for them and guide them spiritually. The migrations come from Central America as they experienced an escalation in violence, drug/sex trafficking, and extortion of families and are seeking refuge in the United States.
Certification
- Criminal Justice Information Services Security and Privacy Training Basic Role Certification CJIS , 2024
- CPR, 2024
- Psychological First Aide eLearning, 2023
- CPI- Crisis Intervention Institute training, 2023
- National Human Trafficking Training and Technical Assistance Center-Web Trainings, 2021-2023
- Office for Victims of Crime Department of Justice- Web trainings, 2022-2023
Interaction with Agencies
Colorado Department of Human Services, Sheriff's Office, Colorado District Court, Bridges Liaisons, Federal Bureau of Investigations (FBI), Central Intelligence Agency, Defense Intelligence Agency, Immigration and Customs Enforcement, Social Security Administration, Office of Trafficking in Persons (OTIP), Office of Refugee and Resettlement, Department of Homeland Security, Centers for Disease Control and Prevention, Judicial and Courts, Texas Health and Human Services Commission (HHSC), Child Protective Services, Workforce Solutions, Sober living Homes, The resource exchange, Diversus Health, The Brain Injury Alliance, Housing Authority, Domestic Violence Support, Food Pantries, 911, Local law enforcement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Forensic Navigator/Restoration Educator
Colorado Department of Human Services
08.2023 - 06.2024
Case Manager
Insight Global (Ft Bliss- ICF)
06.2023 - 06.2023
Case Specialist Facilitation Coordinator
Arena Technical Resources
12.2022 - 01.2023
Case Manager
Endeavors
04.2022 - 09.2022
Lead Data Specialist
Loyal Source Government Services
04.2021 - 07.2021
Bilingual Case Manager
Loyal Source Government Services
04.2021 - 07.2021
Bachelor of Arts - Security Studies University (Intelligence and National Security)
University of Texas At El Paso (UTEP)
Associate of Arts - Criminal Justice
El Paso Community College (EPCC)
Legal Information Specialist -
Computer Career Center El Paso
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