Zulma Rivera
Silver Spring,MD
Summary
Dynamic Store Manager with a proven track record at E And C Mid Atlantic Ventures LLC, excelling in customer service and inventory management. Successfully implemented a loyalty program that increased sales and enhanced customer relations. Skilled in employee training and conflict resolution, fostering a positive team environment and driving operational efficiency.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
22
22
years of professional experience
Work History
Store Manager
E And C Mid Atlantic Ventures LLC.
09.2019 - 11.2025
- Managing BP Gas Station, SUBWAY Restaurant and HOT STUFF PIZZA inside at the same store.
- Reported any issues to higher management.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised customers at front counter, answering questions regarding products.
- Monthly budget sales reports.
- Managed financial aspects of store operations, including budget planning, expense tracking.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts.
- Monitored shift reports and safe deposits.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Shift Supervisor
Aldi
08.2017 - 08.2019
- Supervised shift operations, ensuring smooth workflow and efficient task execution.
- Coordinated team activities to enhance collaboration and productivity.
- Ordering daily grocery, maintain accurate level inventory.
- Monitored customer interactions to ensure high service standards and satisfaction.
- Maintained cleanliness and organization of the store to enhance customer experience.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Salad Artist
Balducci's Food Lover's Market
01.2017 - 08.2017
- Maintained cleanliness and organization of salad station, ensuring compliance with health and safety standards.
- Collaborated with kitchen staff to enhance salad recipes and improve presentation techniques.
- Implemented portion control measures to ensure consistency and accuracy in salad preparation.
- Developed visually appealing salad displays to attract customer attention and encourage sales.
Sales Associate
Chipotle Restaurant
11.2016 - 05.2017
- Assisted customers in selecting menu items, enhancing their dining experience and ensuring satisfaction.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and encouraging repeat visits.
- Collaborated with team members to streamline service processes, improving overall efficiency during peak hours.
Store Manager
PMG E AND C ENTERPRISES, INC
08.2007 - 09.2015
- Developed and implemented staff training to enhance team performance and customer service skills.
- Coordinated sales promotions to increase sales and enhance customer engagement.
- Monitored inventory levels and conducted regular audits to optimize stock management and reduce waste.
- Collaborated with vendors to negotiate favorable terms and secure high-quality merchandise for the store.
- Resolved staffing issues and performance challenges through effective conflict resolution and coaching.
- Engaged with community initiatives to enhance brand visibility and build strong customer relationships.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Janitorial Maintenance Supervisor
Red Coats Inc.
04.2004 - 06.2015
- Supervised daily janitorial operations, ensuring adherence to safety standards and cleanliness protocols.
- Resolved client complaints promptly, fostering positive relationships and ensuring satisfaction with janitorial services.
- Implemented quality control measures, consistently monitoring cleaning standards and ensuring compliance with company policies.
- Maintained accurate records of staff performance.
- Managed inventory of cleaning supplies, optimizing stock levels to prevent shortages and support operational efficiency.
- Conducted regular inspections of facilities, identifying areas for improvement and implementing corrective actions.
Skills
- Customer service
- Problem-solving
- Customer relations
- Customer service management
- Store opening and closing
- Team leadership
- Friendly and positive
- Store merchandising
- Inventory management
- Store operations
- Accurate cash handling
- Employee training
- Inventory control
- POS systems
- Goals and performance
- Supply ordering
- Employee scheduling
- Documentation and reporting
- Payroll management
- Bank and safe deposits
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
E And C Mid Atlantic Ventures LLC.
09.2019 - 11.2025
Shift Supervisor
Aldi
08.2017 - 08.2019
Salad Artist
Balducci's Food Lover's Market
01.2017 - 08.2017
Sales Associate
Chipotle Restaurant
11.2016 - 05.2017
Store Manager
PMG E AND C ENTERPRISES, INC
08.2007 - 09.2015
Janitorial Maintenance Supervisor
Red Coats Inc.
04.2004 - 06.2015