Zulma Fiorella Leite
Jackson Heights,NY
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Buttons and Bows LLC. Excelled in problem-solving and multitasking, significantly improving store efficiency and client relations. Skilled in customer service management and store operations, adept at mentoring teams to exceed goals.
Overview
3
3
years of professional experience
Work History
Store Manager
Buttons and Bows LLC
02.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Shopify Product Data Entry services
Waitress Trainee
Guastavino's Premier Event Venue
12.2021 - 07.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Engineering in Production Systems - Logistics Management
National University of Asuncion
Asuncion, Paraguay12.2018
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
INTERESTS
* Yoga and Pilates
* Healthy Lifestyle
*Personal Development
*Psychology
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Store Manager
Buttons and Bows LLC
02.2022 - Current
Waitress Trainee
Guastavino's Premier Event Venue
12.2021 - 07.2022
Engineering in Production Systems - Logistics Management
National University of Asuncion
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