Zulqanain Jefferson
Chicago,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I’m also a Reliable Independent Contract Driver known for high productivity and efficient task completion. Skilled in route planning, time management, and safe driving practices. Excel in communication, adaptability, and problem-solving to navigate challenges and ensure timely deliveries. Committed to maintaining professionalism and integrity in all interactions.
Overview
19
19
years of professional experience
Work History
Independent Contract Driver
Fetch Package
Chicago, IL
09.2023 - Current
- Deliver packages to in-network apartment complex’s
- Responded promptly to requests from management or customers regarding changes in delivery schedule or other issues that may arise during the course of a shift.
- Ensured cargo was loaded properly and securely according to regulations and company policies.
- Delivered goods to customers in a timely manner while ensuring safety and accuracy of items.
- Utilized GPS navigation systems effectively in order to locate destinations quickly and efficiently.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Obtained signatures needed to complete and process paperwork.
- Used pallet jack and forklift to load and unload products at distribution centers and route locations.
Independent Contract Driver
Veho Package
Chicago, IL
04.2022 - Current
- Deliver packages throughout Chicagoland and suburb residences and businesses.
- Performed daily pre-trip inspections on vehicle prior to departure.
- Responded promptly to requests from management or customers regarding changes in delivery schedule or other issues that may arise during the course of a shift.
- Ensured cargo was loaded properly and securely according to regulations and company policies.
- Delivered goods to customers in a timely manner while ensuring safety and accuracy of items.
- Utilized GPS navigation systems effectively in order to locate destinations quickly and efficiently.
- Performed regular inspections and completed vehicle repairs.
Area Manager
Fedex Ground
Bedford Park, IL
02.2021 - 08.2023
- Identified and developed top talent to promote performance-oriented culture.
- Implemented new processes and procedures tactfully and passionately.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Ensured compliance with all applicable laws, regulations and organizational policies.
- Participated in strategic planning sessions aimed at improving operational efficiency across all areas of the business.
- Coordinated training programs for newly hired staff members, providing them with the necessary skills needed for success in their roles.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created reports outlining operational performance metrics for senior management review.
- Prepared staff work schedules and assigned team members to specific duties.
- Trained staff on new procedures or processes related to their job functions.
- Recognized and rewarded team and individual achievements, boosting morale and motivation.
- Led a diverse team of XX members, fostering a collaborative and high-performance culture.
- Analyzed business performance data and forecasted business results for upper management.
- Developed strategies to increase productivity and efficiency of the team.
- Conducted regular performance evaluations, providing constructive feedback and personal development plans.
Operations Manager
FedEx Ground
Bedford Park, IL
01.2017 - 01.2021
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Enforced federal, state, local and company rules for safety and operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built strong operational teams to meet process and production demands.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Package Handler Trainer
FedEx Ground
Bedford Park, IL
10.2015 - 12.2016
- Provided hands-on instruction to package handlers on proper handling techniques for packages of all sizes, shapes, weights, and fragility.
- Participated in meetings with other trainers to discuss best practices for delivering effective training courses.
- Prepared reports on trainee performance for management review.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
Package Handler
Fedex Ground
Bedford Park, IL
09.2014 - 10.2015
- Load and unload trailers
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
Registry Consultant/boh stock associate
Babies’R’us
Burbank, IL
04.2011 - 12.2014
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained a database of all registrants, ensuring accuracy and timely updates.
- Handled returns and exchanges according to company policies.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
Apprentice
S.P.T.E.S.
Chicago, IL
03.2010 - 09.2011
- Company Overview: NON-PROFIT TEMPORARY GOVERNMENT PROGRAM
- CLEAN, LIFT, PAINT, TUTOR..
- ANY TASK GIVE
- NON-PROFIT TEMPORARY GOVERNMENT PROGRAM
Dean Assistant
CITY COLLEGES OF CHICAGO
Chicago, IL
06.2009 - 09.2009
- PERFORM GIVEN TASKS, HAND DELIVER PROGRAMS THROUGHOUT SCHOOL
- ANSWER PHONES, GIVE INFORMATION ABOUT THE GRADUATE SCHOOL
Stock Clerk
MACY'S
Chicago, IL
05.2008 - 01.2009
- UNLOAD MERCHANDISE
- SORT, FOLD, AND TAG MERCHANDISE
- DISPOSE OF UNUSED MATERIAL
- KEEP WORK AREA CLEAN
- SIGN FOR PERSONAL PACKAGES
- DELIVER PACKAGES THROUGHOUT STORE
Package Handler
UNITED PARCEL SERVICE
Hodgkins, IL
09.2006 - 04.2007
- ABILITY TO LIFT OVER 60 LBS
- TRANSFER PACKAGES TO FREIGHTS, KEEP A CLEAN AREA
Recreation Leader
CHICAGO PARK DISTRICT
Chicago, IL
07.2006 - 09.2006
- ABILITY TO TEACH And Lead CHILDREN IN GAMES, MAINTAIN POSITIVE MENTALITY
Education
Some College (No Degree) - Digital Media
Harold Washington
Chicago, ILSome College (No Degree) - Digital Arts
Harry S Truman High School
Chicago, ILHigh school Diploma - General Education
Ada S. McKinley high School
Skills
- Delivery driver experience
- Communication skills
- Basic and advanced math
- Heavy lifting
- Computer skills
- Management/leadership
- Labor
- Moving
- Warehouse experience
- Driving
- Customer service
- Load & unload
- Mentoring
- Statistical analysis
- Strategic planning
- Problem-solving capacity
- GPS navigation proficiency
- Professional appearance
- Adaptable to change
- Cross-cultural sensitivity
- Team player mindset
- Strong work ethic
- Relationship building and management
- Quality assurance
- Team development
- Staff scheduling
- Staff management
- Operations
- Staff development
- Staff training
- Talent review
- Employee scheduling
- Operations management
- Performance management
- Process improvement
Timeline
Independent Contract Driver
Fetch Package
09.2023 - Current
Independent Contract Driver
Veho Package
04.2022 - Current
Area Manager
Fedex Ground
02.2021 - 08.2023
Operations Manager
FedEx Ground
01.2017 - 01.2021
Package Handler Trainer
FedEx Ground
10.2015 - 12.2016
Package Handler
Fedex Ground
09.2014 - 10.2015
Registry Consultant/boh stock associate
Babies’R’us
04.2011 - 12.2014
Apprentice
S.P.T.E.S.
03.2010 - 09.2011
Dean Assistant
CITY COLLEGES OF CHICAGO
06.2009 - 09.2009
Stock Clerk
MACY'S
05.2008 - 01.2009
Package Handler
UNITED PARCEL SERVICE
09.2006 - 04.2007
Recreation Leader
CHICAGO PARK DISTRICT
07.2006 - 09.2006
Some College (No Degree) - Digital Media
Harold Washington
Some College (No Degree) - Digital Arts
Harry S Truman High School
High school Diploma - General Education
Ada S. McKinley high School