Zuky Von Pertz
Ontario,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Mortgage Underwriter
Mr. Cooper Mortgage
Santa Ana, CA
06.2018 - 03.2023
- Determined credit risks by reviewing files and comparing data against internal checklists and guidelines
- Made careful determinations based on skilled analyses of submitted documentation covering credit histories, employment records and current financial status.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Verified integrity of applicants' information to minimize fraud.
Compliance Analyst
Mr. Cooper Mortgage
Santa Ana, CA
10.2014 - 06.2018
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared documentation and records for upcoming audits and inspections.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Assisted investigation and risk management teams with fraud investigations and risk identification.
Customer Service Representative
Mr. Cooper Mortgage
Santa Ana, CA
09.2012 - 10.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Business Administration and Management
Chaffey College
Rancho Cucamonga, CASkills
- Attention to Detail
- Document Analysis
- Analytical and Critical Thinking
- Risk Assessment
Languages
Spanish
Professional
References
References available upon request.
Timeline
Mortgage Underwriter
Mr. Cooper Mortgage
06.2018 - 03.2023
Compliance Analyst
Mr. Cooper Mortgage
10.2014 - 06.2018
Customer Service Representative
Mr. Cooper Mortgage
09.2012 - 10.2014
Some College (No Degree) - Business Administration and Management
Chaffey College
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